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I.T. Projects

email calendar project

Town Hall Meetings and User Survey Results

During the week of February 13 - 17, I.T. held a series of town hall meetings, across all Sheridan campuses, to give staff occasion to provide their input regarding the College's search for a new email/calendar solution. Additionally, an online survey was conducted to give users further opportunity to voice their opinions.

The project team appreciates the feedback of all of you who participated and we will incorporate your comments into our requirements. In listening to the feedback we received at the town hall meetings and reviewing the survey results, there are certainly some common objectives that users would like to see achieved.

Below is a summary of the comments users made regarding some of the features they feel are most important. Detailed survey results are also available below.

Features users would like to see in both systems…

Email features users would like to see…

Calendar features users would like to see…

Email/Calendar Detailed Survey Results

1. Which group do you belong to?
  • Administrative Staff – 20.9% (73)
  • Faculty – 35.2% (123)
  • Support Staff – 43.8% (153)
 College group
2. Which computer operating system(s) do you use?
  • Microsoft Windows 7 – 74.3% (255)
  • Microsoft Vista – 6.4% (22)
  • Microsoft Windows XP – 24.2% (83)
  • Apple OS X (any release) – 24.5% (84)
  • Linux (any distribution/release) – 6.1% (21)
  • Other (please specify) – (5)
 OS Used
3. Which Internet Browser(s) do you use?
  • Microsoft Internet Explorer – 70.3% (241)
  • Mozilla Firefox – 54.5% (187)
  • Apple Safari – 19% (65)
  • Google Chrome – 27.7% (95)
  • Other (please specify) – (2)
 browsers
4. Which email software do you use most often?
  • Mozilla Thunderbird – 58.7% (195)
  • MS Outlook (or Entourage for Mac) – 16.6% (55)
  • Apple Mac Mail – 10.2% (34)
  • Sheridan WebMail 14.5% – (48)
  • Other – (22)
 email software
5. Do you forward your Sheridan email to another service?
  • No – 80.1% (274)
  • Yes I forward my Sheridan email – 19.9% (68)
 forward email
6. Which mobile device(s) do you own?
  • RIM Blackberry – 22.4% (72)
  • RIM Playbook – 6.2% (20)
  • Apple iPhone – 30.8% (99)
  • Apple iPad – 25.9% (83)
  • Apple iPod-Touch – 7.5% (24)
  • Android Phone* – 13.1% (42)
  • Android Tablet* – 2.8% (9)
  • I don't have a mobile device – 26.5% (85)
  • Other (please specify) – (24)

* any manufacturer

 mobile devices owned
7. Do you use email services outside of Sheridan?
  • No – 5.8% (20)
  • Google/gmail – 51.8% (177)
  • MS Hotmail/WindowsLive – 32.5% (111)
  • Yahoo – 16.7% (57)
  • ISP (e.g. Rogers, Bell) – 41.5% (142)
  • Other – (22)
 outside email services
8. How often do you check/use Sheridan email?
  • Several times a day – 89.8% (307)
  • Once a day – 3.8% (13)
  • Several times a week – 3.5% (12)
  • Once every few weeks – 1.2% (4)
  • I don't use Sheridan email – 1.8% (6)
 check email frequency
9. Do you use a Sheridan calendar?
  • No – 23.6% (80)
  • Oracle Calendar – 69.3% (235)
  • SLATE – 14.5% (49)
 Sheridan calendar
10. How would you describe your usage of Sheridan calendar?
  • Several times a day – 39.2% (133)
  • Once a day – 13.3% (45)
  • Several times a week – 10% (34)
  • Once a week – 5.9% (20)
  • Once every few weeks – 5% (17)
  • Once a month – 5% (17)
  • I don't use Sheridan calendar – 21.5% (73)
 calendar usage
11. Do you use a personal calendar?
  • No – 33.9% (100)
  • Microsoft Outlook – 23.1% (68)
  • In the Google service – 23.7% (70)
  • In the Microsoft/Hotmail service – 3.4% (10)
  • In the Yahoo service – 1% (3)
  • On my mobile device – 38.3% (113)
  • Other (please specify) – (57)
 personal calendar
12. How important is it to be able to book room resources in calendar?
  • Very Important – 45.3% (151)
  • Important – 15.6% (52)
  • Somewhat Important – 18.3% (61)
  • Not Important – 20.7% 69
 calendar room booking importance
13. How important is it to be able to book audio/video/web conferences in calendar?
  • Very Important – 26.5% (88)
  • Important – 19% (63)
  • Somewhat Important – 23.2% (77)
  • Not Important – 31.3% (104)
 calendar conference booking importance
14. How important is it to be able to send and receive email invitations to meetings?
  • Very Important – 62.2% (209)
  • Important – 19.3% (65)
  • Somewhat Important – 10.7% (36)
  • Not Important – 7.7% (26)
 calendar email invitations
15. How important is it for students to be able to view your calendar availability?
  • Very Important – 8.3% (28)
  • Important – 8.6% (29)
  • Somewhat Important – 15.1% (51)
  • Not Important – 20.2% (68)
  • Not Applicable – 47.8% (161)
 student calendar access
16. How important is it for your classes to be populated into your Sheridan calendar for you?
  • Very Important – 15.7% (53)
  • Important – 10.4% (35)
  • Somewhat Important – 11.2% (38)
  • Not Important – 11.8% (40)
  • Not Applicable – 50.9% (172)
 calendar class schedule
17. Would you use Instant Messaging if it was integrated with our email system?
  • Yes – 48.8% (163)
  • No – 18.6% (62)
  • Not Sure – 32.6% (109)
 instant messaging integration
18. Do you want to be able to retrieve your voicemail messages via an email?
  • Audio as an attachment – 29.8% (100)
  • Speech to text – 33% (111)
  • Not Sure – 23.5% (79)
 Voicemail via email
19. Would you prefer to use a web-based email/calendar client if it was fully-featured like Hotmail/Gmail?
  • Yes – 64.1% (205)
  • No – 35.9% (115)
 web mail

 

 

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