[updated September 3, 2021] IT Services has transformed its customer support model with a focus on remote support. We have increased capacity & streamlined escalation paths to resolve issues faster. Staff have been upskilled on key components of online learning and working remotely and can offer support for tools such as MS Teams, Webex, Jabber, Bongo, Zoom and more.
Select a panel below for service details.
IT staff will continue to provide support for Sheridan's teaching and learning spaces but with some notable changes:
If you require Autodesk, Automation Studio, RobotStudio, or SOLIDWORKS for coursework, register to attend a Remote Software Install session.
Staff and students can book an online IT service appointment and will be able to meet with a support specialist via MS Teams to deal with technology issues that require a bit more time and effort to address, including:
* Tech Tuneups are an extensive laptop support service that helps students to install all of the necessary software required for their program.
Service Appointment Hours†
Davis & Trafalgar Road Campuses
† Remote service appointments are not available during the first week of new semester. For fall 2021, remote service appointments will be available beginning Monday, September 13. On-site equipment drop-off/pick-up appointments are available as usual.
Students and employees can schedule appointments to drop-off and/or pickup Sheridan owned/leased technology equipment. This service is not available for personally owned devices.
You will be required to adhere to the procedures below when dropping off or picking up equipment:
* HMC drop-offs/pick-ups available starting September 7, 2021
Visit the IT Service Bookings page to schedule a drop-off or pick-up appointment. If you don’t arrive within 10 minutes of your appointment you may have to schedule another.
Per section 3.6.1 of the Emergency Remote Working Protocol, Sheridan employees may order a keyboard and a mouse from predetermined options with a Sheridan approved vendor.
Employees will need to complete the Keyboard & Mouse Purchase Request Form, providing their manager's name and email address for approval.
The instructional videos below were produced by members of IT's Audio Visual Services team. If you have further questions or concerns about classroom technology, contact the IT Service Desk.