Laptop Support Options

Service Catalogue pages feature how-to documentation and information about IT services that can assist you in troubleshooting a variety of technology-related issues and help you get the most out of your laptop.

The IT Service Desk will provide basic software support for:

• Academic Software Troubleshooting
• Operating System Troubleshooting

For hardware, or unsupported software-related problems, you will need to obtain support from your original vendor or a third-party service centre.

NOTE: If it is determined that the problem is with your operating system, or corruption due to a virus or conflicting, non-supported applications, you will be responsible for restoring your laptop to its original state which may require re-installation of the Operating System.

It is your responsibility to perform the following actions to prevent system damage and to facilitate repair. Failure to do so may lead to computer problems, loss of network connectivity and a decreased level of support.

Students should:

• maintain up-to-date virus protection (Sheridan supplies anti-virus software)
• perform frequent back-ups of critical data
• maintain password security
• take steps to avoid unsafe computing

How to get Software Support

The IT Service Desk will provide basic software support for:

• Academic Software Troubleshooting
• Operating System Troubleshooting

NOTE: If it is determined that the problem is with your operating system, or corruption due to a virus or conflicting, non-supported applications, you will be responsible for restoring your laptop to its original state which may require re-installation of the Operating System.

How to get Hardware Support

If you are having problems with your laptop and it is confirmed that the problem is related to hardware, you will be required to take your laptop to its original point of sale or a third party service centre.