Laptop Support Options
Phone
- Brampton: 905-459-7533 ext. 2150
- Mississauga: 905-845-9430 ext. 2150
- Oakville: 905-845-9430 ext. 2150
Students and faculty associated with laptop learning programs have access to a wide variety of support resources. In addition to being able to access a growing list of online, self-help tools, you have access to staff professionals at the IT Service Desk.
Select the subject headings below to view support details. If you have further questions or concerns, please contact the IT Service Desk. Please include your Sheridan student number in your email to help us identify you.
Online Support
Service Catalogue pages feature how-to documentation and information about IT services that can assist you in troubleshooting a variety of technology-related issues and help you get the most out of your laptop.
The IT Service Desk
Follow IT Service Desk for hours of operation, phone support, contact information, online chat and in-person drop-ins at Service Desk counter locations.
The Service Desk will provide basic software support for:
- Academic Software Troubleshooting (see Supported Academic Software for details)
- Operating System Troubleshooting
- For hardware, or unsupported software-related problems, you will need to obtain support from your original vendor or a third-party service centre
- Mobile students are entitled to an emergency laptop loaner.
NOTE: If it is determined that the problem is with your operating system, or corruption due to a virus or conflicting, non-supported applications, you will be responsible for restoring your laptop to its original state which may require re-installation of the Operating System.
Student Computing Responsibilities
It is your responsibility to perform the following actions to prevent system damage and to facilitate repair. Failure to do so may lead to computer problems, loss of network connectivity and a decreased level of support.
Students should:
- maintain up-to-date virus protection (Sheridan supplies anti-virus software)
- perform frequent back-ups of critical data
- maintain password security
- take steps to avoid unsafe computing
How to get Software Support
The IT Service Desk will provide basic software support for:
- Academic Software Troubleshooting
- Operating System Troubleshooting
NOTE: If it is determined that the problem is with your operating system, or corruption due to a virus or conflicting, non-supported applications, you will be responsible for restoring your laptop to its original state which may require re-installation of the Operating System.
How to get Hardware Support
If you are having problems with your laptop and it is confirmed that the problem is related to hardware, you will be required to take your laptop to its original point of sale or a third party service centre.