Change is the addition, modification or removal of anything that could have an effect on IT services. Changes are introduced to realize benefits and reduce service disruptions, defects, and rework. The purpose of Change Management is to control (but not become bureaucratic) all the changes so we can protect the business, the continuity of our services and optimize risk.
The establishment of the Change Management process necessitated the development of the governance structure to ensure that appropriate levels of authority are engaged in approving proposed changes.
The Change Advisory Board was founded on August 12, 2015. The CAB's Terms of Reference reflect its mandate, scope and modus operandi.
These brief, light-hearted videos, produced in collaboration with the Sheridan Production House and featuring Sheridan students, looks at the importance of IT Change Management and the role of the Change Advisory Board (CAB).
Introduces the roles of the Change Originator and the Service Owner and explains their responsibilities in the change management process.
Explains the role of the Change Manager and Business Owner.
Highlights the role of CAB and introduces the change categorization and approval processes.
Provides more detail regarding the levels of approval required for different change categories.
Shows the inner workings of a CAB meeting and how changes are dealt with.
Concludes with final thoughts on the CAB meeting.
CAB is scheduled to meet each Wednesday at 10:00 a.m. as required to address proposed or open change requests. Meetings are available to Sheridan employees, scheduled for one hour and conducted via WebEx.
2018-2016 Academic Years
The membership of the CAB is flexible, depending on the change(s) being reviewed, to ensure that there is proper representation of the appropriate technical and business interests. In addition to the standing members referenced below, change originators, service owners and/or the business owners affected by a proposed change are invited to attend CAB.
|Name||Affiliated Area||Date in Role|
|James Duncan||Information Technology||October 17, 2016|
|Office of the Registrar||Bryan MacFarlane||None|
|Faculty of Humanities & Social Sciences||Vacant||None|
|Faculty of Continuing & Prof. Studies||Vacant||None|
|Faculty of Applied Science & Technology||Robert Pearce||None|
|Faculty of Appl. Health & Comm. Studies||Vacant||None|
|Faculty of Animation, Arts & Design||Martin de Bernardo||None|
|Finance & Administration||Vacant||None|
|CTL||Yanfei Ma||Farzana Jiwani|
|Student Services||Lingling Jiang||Jennifer Hance|
|Marketing and Communications||Kevin Bunt||None|
|Information Technology - CSG||Ian Colquhoun||Kevin McDermott|
|Information Technology - ITSEC||Jean Lu||Desmond Irvine|
|Information Technology - ISG||Stephen Taylor||Martin Nowakowski|
|Information Technology - ESS||Ausim Mobeen||Phil Robitaille|
|Information Technology - ITSD||Adrian Balaura||Joel Thomas|
|Information Technology - CTG||Trevor Hanekamp||Arlene Smyth|
|Information Technology - PMO||Katherine Budaya-Billard||Guilherme Engmann|
|Campus Security||Catherine Sloat||Josh Fortier|
|Facilities Management||Hunter Kirkpatrick||Carolyn Judd|
|Kevin Pashuk||AVP, Information Technology|
|Julia Kraveca||Change Management Process Owner|
|Lonny O'Brien||IT Knowledge and Communications Coordinator|
† Advising members have no voting privileges
Cherwell is the software tool used by Sheridan for IT Service Management (ITSM). The CAB utilizes Cherwell to manage change requests.
The video linked below requires the WebEx Network Recording Player for Advanced Recording Format (.arf) files to view. This version, and other WebEx players, can be downloaded from sheridancollege.webex.com. Select Support > Downloads and follow the link under Recorder and Players.