IT Services
Technology Provisioning

Desktop Telephones

Available to

  • Active Sheridan employees


About Desktop Telephones

[updated November 8, 2021] Sheridan IT offers Cisco VoIP (voice over IP) phone models for users who require a desktop phone. VoIP phones place calls over an IP network, such as the Internet, instead of a public switched telephone network (PSTN).

Need Video Capabilites? Use the Jabber Soft Client

Cisco Jabber puts your Sheridan phone extension on your computer and/or mobile device and delivers voice and video calls, voice messaging, and conferencing. All Sheridan employees who currently have a desktop phone or mobility extension have already been provisioned with Jabber accounts. If you do not have a Jabber account, but would like one, contact the IT Service Desk.


Active Sheridan employees can receive a desktop telephone or access to a shared extension and/or voicemail at the discretion of their manager/supervisor.

Features & Benefits

  • stay in touch with internal and external clients
  • integrated voicemail features help to ensure you don't miss any important calls
  • voicemail can be accessed on- or off-campus
  • call settings, out-of-office options, and alternate messages can be customized
  • see telephone usage guides for a complete list of features

Getting Started

See Phone Models, Options, and Ordering Info for details.

Long Distance Usage Guidelines

Long distance calling is available to any authorized employee that requires long distance as part of their day to day duties. Long distance must be authorized by a manager or director. The authorizing manager/director should contact the Service Desk to request long distance service on the employee's behalf. The authorizing manager/director should specify North American or International long distance access.

Bell Operator and 411 services can only be accessed from desktop telephones with long distance access. Access to these services require a separate request in order to be enabled.

Phone Models, Options, and Ordering Info

Ordering Information

To request any of the phones and/or features noted below, call the IT Service Desk at 905-845-9430 ext. 2150 or send email to

To expedite the fullfilment of telephone/telephone service requests, orders should be placed by an authorizing manager (or designate). Users should not be requesting a phone on their own behalf.

Desktop Phone Model

Currently, there is only a single desktop phone option. For users who require video capabilities, we suggest using the Cisco Jabber app.

Cisco 8851 IP phone

cisco 8841



Desktop Telephone Assignment Options

Assigned to a Specific User

At the discretion of their manager/supervisor, full-time Sheridan employees are eligible to receive a desktop telephone to help support their day-to-day communication functions.

Hallway Extension

Secure administrative spaces around campus can sometimes benefit from a hallway extension to help control access to their office location. Please note that hallway extensions may be subject to additional installation costs if network cables need to be pulled to the install location.

Spare Extension

Spare extensions are appropriate for faculty or administrative offices where they can be used as a shared resource for part-time faculty of staff. Spare extensions are also handy for offices that offer hotelling space for users from other campuses or other visitors to the college. Please note that spare extensions do not have long distance capabilities. The Extension Mobility feature is available on spare extension phones. See the Extension Mobility page for more information.