sheridan
IT Services

Support & Training

About the IT Service Desk

The IT Service Desk is your front door to technology services at Sheridan. The Service Desk Team provides customer-focused service with a goal of first call resolution, regardless of the method of contact – phone, email, in-person or via our online chat feature.

Contacting the Service Desk

Phone Support & Click Chat In Person Support

Summer Hours


(May 5, 2018 - August 31, 2018)

Hours of Operation


  • Mon. - Fri.: 7:30 a.m. - 8 p.m.
  • Statutory holidays, Sat. & Sun.: CLOSED

 

Contact Info

Phone

  • Internal: ext. 2150
  • External: 905-845-9430 ext. 2150

Email

Online Chat & Remote Assistance

Summer Hours


(May 5, 2018 - August 31, 2018)

Hours of Operation


  • Mon. - Fri.: 7:30 a.m. - 8 p.m.
  • Statutory holidays, Sat. & Sun.: CLOSED

Service Desk Counter Locations

  • Davis Campus (Brampton): Room B195

  • Hazel McCallion Campus (Mississauga) Student Learning Commons (A-202)

  • Trafalgar Road Campus (Oakville)
    Student Learning Commons
    (C-Wing, lower level)

Support Services

Click-to-Chat

Sheridan students and employees can take advantage of web-based click-to-chat support sessions to get assistance with technology-related issues. Read more about Click-to-Chat.

Classroom Support

Service Desk technicians can be dispatched to Sheridan classrooms and other academic spaces to provide in-person technical support. Read more about Classroom Support.

Desk-side Support

Service Desk technicians can be dispatched to provide in-person support to employee users in administrative or faculty offices throughout the college. Read more about Desk-side Support.

Equipment Loans

Short-term equipment loans for Sheridan employees and Mobile Computing students. Read more about Equipment Loans.

Event Support

IT can provide technical support for events being held on campus. Service Desk Technicians will ensure that technology equipment is configured, tested, and ready-to-go. Read more about Event Support.

In-person Support

Sheridan employees and students who are in a Mobile Computing program can get in-person technical assistance at the Service Desk counter locations. Read more about In-person Support.

Remote Assistance

Remote assistance to troubleshoot software and hardware issues with user laptops and desktop computers. Read more about remote assistance.

Service Desk Appointments

Schedule a service appointment to deal with technology issues that require a bit more time and effort to address. Read more about Service Desk Appointments.

Training Resources

Laptop Readiness Sessions

Laptop Readiness Sessions are drop-in sessions where students who are beginning a Mobile Computing program can get personal assistance connecting their laptop to Sheridan's network and installing academic software required for their program. Read more about Training Resources.

Classroom Technology

Sheridan's classrooms are equipped with a variety of technology tools to help support teaching and learning, including podium PCs, document cameras, media players, data projectors and classroom controls. Read more about Classroom Technology.

Podium Training for Sheridan Faculty/Instructors

IT provides training for Sheridan faculty/instructors where they learn to utilize the classroom technology available to them in Sheridan's podium equipped classrooms. Read more about Podium Training.

Free Splunk Training for Sheridan Students & Employees

As a member of CANARIE*, free Splunk eLearning was available to Sheridan students and employees until December 31, 2017. Splunk is an industry leading software platform that can make big data usable, accessible and valuable. Read more about Free Splunk Training.