sheridan
IT Services

Support & Training

About the IT Service Desk

The IT Service Desk is your front door to technology services at Sheridan. The Service Desk Team provides customer-focused service with a goal of first call resolution, regardless of the method of contact – phone, email, in-person or via our online chat feature.

Contacting the Service Desk

Phone, Email, Online Chat
& Remote Assistance
In Person
Support

Hours of Operation


  • Monday to Friday:
    7:30 a.m. to 10 p.m.
  • CLOSED:
    Statutory holidays,
    Saturday and Sunday

 

Contact Info

Phone

  • Internal: ext. 2150
  • External: 905-845-9430 ext. 2150

Email

Online Chat & Remote Assistance

Hours of Operation


  • Monday to Friday:
    7:30 a.m. to 8 p.m.
  • CLOSED:
    Statutory holidays,
    Saturday and Sunday

Service Desk Counter Locations

  • Davis Campus (Brampton)
    (Room B195)
  • Hazel McCallion Campus (Mississauga)
    Student Learning Commons (A-202)
  • Trafalgar Road Campus (Oakville)
    Student Learning Commons, (C-Wing, lower level)

Support Services

Click-to-Chat

Sheridan students and employees can take advantage of web-based click-to-chat support sessions to get assistance with technology-related issues. [Read more about Click-to-Chat.]

Classroom Support

Service Desk technicians can be dispatched to Sheridan classrooms and other academic spaces to provide in-person technical support. [Read more about Classroom Support.]

Desk-side Support

Service Desk technicians can be dispatched to provide in-person support to employee users in administrative or faculty offices throughout the college. [Read more about Desk-side Support.]

Equipment Loans

Short-term equipment loans for Sheridan employees and Mobile Computing students. [Read more about Equipment Loans.]

Event Support

IT can provide technical support for events being held on campus. Service Desk Technicians will ensure that technology equipment is configured, tested, and ready-to-go. [Read more about Event Support.]

In-person Support

Sheridan employees and students who are in a Mobile Computing program can get in-person technical assistance at the Service Desk counter locations. [Read more about In-person Support.]

Remote Assistance

Remote assistance to troubleshoot software and hardware issues with user laptops and desktop computers. [Read more about remote assistance.]

Service Desk Appointments

Schedule a service appointment to deal with technology issues that require a bit more time and effort to address. [Read more about Service Desk Appointments.]

Training Resources

Laptop Readiness Sessions

Laptop Readiness Sessions are drop-in sessions where students who are beginning a Mobile Computing program can get personal assistance connecting their laptop to Sheridan's network and installing academic software required for their program. [Read more about Training Resources.]

Classroom Technology

Sheridan's classrooms are equipped with a variety of technology tools to help support teaching and learning, including podium PCs, document cameras, media players, data projectors and classroom controls. [Read more about Classroom Technology.]

Podium Training for Sheridan Faculty/Instructors

IT provides training for Sheridan faculty/instructors where they learn to utilize the classroom technology available to them in Sheridan's podium equipped classrooms. [Read more about Podium Training.]