IT Services
Support & Training

Desk-side Support

About Desk-side Support

Available to

  • Sheridan Employees


Service Desk technicians can be dispatched to provide in-person support to employee users in administrative or faculty offices throughout the college.

Key Features

  • expedites resolution of technology equipment issues

Service Conditions

  • support is limited to equipment owned or leased by Sheridan

  • the IT Service Desk does not provide adapters, dongles or cables – these can be purchased from your local campus bookstore or electronics retailers

Hours of Availability

Desk-side support is available Monday - Friday from 7:30 a.m. until 10 p.m. (holidays excluded).

Requesting Support

Support Hours

  • Monday - Friday from 7:30 a.m. until 10 p.m. (holidays excluded)

Call for Support

Desk-side support can be requested via telephone by calling extension 2150.

Click to Chat

The Click-to-Chat icon is always accessible from the IT home page to begin a chat session with a Service Desk representative.


If you require immediate assistance we recommend you contact the Service Desk via telephone or online chat. If you want to report a technology issue but your concern is not urgent send email to