Creative Cloud gives you access to the world's best creative apps for design, web, video and photography — all right on the desktop — along with seamless ways to share and collaborate.
Note: Students in the Joint Degree programs (Art and Art History, Bachelor of Design, Honours Degree, Communication, Culture and Information Technology are not included in this list. However, students in these programs are still eligible for the Creative Cloud desktop applications.×
Sheridan students are eligible to receive a license for select applications from the Adobe CC software suite for use on a personal computer. See Getting the Software for details.
Available software includes:
* Students in participating programs are eligible to receive additional software titles.
Sheridan students in participating programs will enjoy the widest selection of industry leading software and services including exclusive access to online services, storage, mobile apps and enhanced collaboration tools. With Adobe CC, you can:
Available software includes:
AEM Mobile and Adobe Stock services are also available to students in select academic programs.
Creative Cloud desktop applications are available on both Windows and Mac PCs in Sheridan's open-access computing labs, including those found in the Learning Commons. Certain online features may not be available on open-access devices.
Getting the software for your personal device is a simple two-part process. First you need to activate your license. Once your license is activated you can immediately begin to use the software by updating the account information for software currently installed or by downloading and installing applications from Adobe.com.
Adobe CC is also available on computers in the Learning Commons and in computer labs.
Since November 2017, Sheridan College has changed how we deliver Adobe license rights. This process will be different than what existing/returning users are used to:
If you have previously used your Sheridan College email address to create an Adobe ID, you may experience issues logging in. Please visit the Adobe F.A.Q.s Tab for more information.
Please select the applicable tab below for instructions:
If you have problems with your account, accessing your license or installing the software please contact the IT Service Desk.
You can also refer to the following resources for support:
Adobe Sign in/License Activation Issues
Other known issues:
If you have questions related to the software’s usage and features, here are links you may find helpful:
Q. What if I am a new student?
A. New students can access their Adobe license by obtaining their Enterprise ID license via: https://getadobe.sheridancollege.ca. More information can be found by following: https://it.sheridancollege.ca/service-catalogue/software/students/adobe-cc.html#get-adobe.
Q. What if I am a student returning this fall and I have already obtained a Federated ID?
A. No action required. Your Adobe license will continue to work while you are an enrolled student (even through co-op terms). Current students should never provide their credit card information to Adobe. Your license is covered by our Enterprise agreement. If you are being asked to pay, please verify that you are logging in with your Enterprise ID (and not an Adobe ID). Adobe updates software applications frequently and can sometimes fall out of sync with versions available in the labs or classrooms. For more information about managing versions students can visit: https://spark.adobe.com/page/Gy1lmgvigAnJp/.
Q. What if I have not obtained a federated ID?
A. Our Enterprise ID license was launched in November 2018. Many students obtained their Adobe license last year through Kivuto (OnTheHub). The license from Kivuto will expire after 12 months. Many returning students will have their software expire between September and November. We will be sending a courtesy email to these students so they are aware of the license change. There is also a notice on the Kivuto website. Returning students can extend their Adobe license by obtaining their Enterprise ID license via: https://getadobe.sheridancollege.ca. More information can be found here: https://it.sheridancollege.ca/service-catalogue/software/students/adobe-cc.html#get-adobe.
Q. What if I have recently graduated of withdrawn?
A. There is a grace period of one term for these students. Licenses for students who graduated this Spring will expire during the last week of August 2018. Students have been notified of this expiration and the information below via email. If applicable, students are able to migrate files stored in the Adobe Cloud from an Enterprise account to an Adobe ID account. This Adobe article explains the process in reverse but the principles are the same: https://helpx.adobe.com/ca/enterprise/kb/transfer-assets.html. Students can purchase a personal Creative Cloud subscription (an Adobe ID account associated with a personal email address). Sheridan’s Graduating Students are eligible to purchase Creative Cloud at a reduced rate for one year by following (limited time offer): https://www.adobe.com/creativecloud/buy/students.html?sdid=CRH5293Y&mv=affiliate.
Q. What is the difference between an Adobe ID and an Adobe Enterprise ID?
A. Adobe has several ways to manage user identities with Creative Cloud. If you have previously obtained a license from OnTheHub (or have previously paid for a license) you were signing in with an "Adobe ID".
Q. What happens if I have been using my Sheridan College email address for my Adobe ID?
Users who have previously used a Sheridan College email address to create an Adobe ID may experience issues when trying to activate their Enterprise ID. To avoid any potential issues, you can change your Adobe ID email address to a personal email address (i.e. Gmail/Hotmail). Here is how:
Q. Will I lose any information switching from an Adobe ID to an Enterprise ID?
A. Most students are not impacted as storage and asset services have not previously been a part of our software license. However, here is more information about this process:
Q. What if my current Adobe ID subscription obtained from OnTheHub has not expired?
You can log in to your new Enterprise ID at any time but your current Adobe ID license (if you acquired one from OnTheHub) will continue to be active until the 12 month subscription period expires. For example, if you received your Adobe redemption code from OnTheHub on February 1, 2017, your license would continue to work until January 31, 2018. Once the current license expires the Adobe ID will no longer have license rights and any associated software will revert to trial mode.
In order to access the latest software and services, it is recommended that you switch over to your new Enterprise ID account. For more information, please visit the "Getting My Software" tab.
Q. What happens when my active Adobe ID subscription obtained from OnTheHub expires?
Once your OnTheHub 12 month subscription expires, you will have to activate your Enterprise ID license for continued software access. Instructions can be found on the "Getting the Software" tab.
Important: Do not renew or provide personal credit card payment for an expiring OnTheHub/Adobe ID license.
Q. On how many computers can I install, activate, and use Creative Cloud applications?
You can activate your Creative Cloud license on up to two computers but can only use the software on one computer at a time.
Q. I have Creative Cloud activated on two computers. How do I activate it on another computer?
You can activate your Creative Cloud individual subscription on up to two computers at a time. The software can only be used on one computer at a time. If you have activated two computers and need to activate a new computer. For example, in the case of a lost or damaged device, you will need to first deactivate one of your other computers.
For more information about how to deactivate a device visit: https://helpx.adobe.com/ca/x-productkb/global/creative-cloud-subscription-number-of-computers.html
Q. How do I install and use Creative Cloud apps on a new computer?
A. If you are an existing user of Creative Cloud, there could be situations where you want to start using Creative Cloud on a new computer. For example:
Before you start downloading and installing the Creative Cloud apps on your new computer, make sure that Creative Cloud is deactivated on the computers you no longer want to use. For more information: https://helpx.adobe.com/ca/creative-cloud/help/download-install-new-computer.html
Q. What if I cannot deactivate a computer because the device is no longer available?
A. If you cannot sign out of Creative Cloud because the computer or device is no longer available, deactivate the computer or device from your Account page.
Once the computer or device is deactivated, you are signed out of Creative Cloud. You can then sign in to Creative Cloud from your new computer. Remember, you can only have two devices activated at any time. Make sure that you have only signed in to your Adobe apps on one other device before signing in (activating) on a second device.
Q. What if I need to be offline for a while? Can I still access my Creative Cloud apps?
The Creative Cloud software verifies the account status on Adobe servers once a day. If the account is still active when the last verification happens, the software status refreshes to run for at least 99 days offline. The software still reminds you to connect to the Internet during this time. These reminders can be suppressed until the last 30 days, when a daily message prompts you to go online and refresh the software status. For more information: https://helpx.adobe.com/ca/creative-cloud/kb/internet-connection-creative-cloud-apps.html
Q. There is a new version of a certain application for me to download. Am I required to install an upgraded version once it is available?
You can continue using your current version of the product and have flexibility on when and if you install a new release.
Q. How can I be certain I am using the right version of software for my class?
Adobe has provided the following resources for information regarding version control. Managing Creative Cloud App Versions (PDF)
The software version available on the school’s lab is an older version than the one I have installed. How can I quickly correct compatibility issues?
Please contact the IT Service Desk to advise them of the issue. Adobe has also provided the following student resource for version control. Tips found here are also helpful for staff and faculty: Managing Creative Cloud App Versions (PDF)
Q. Do I have to uninstall the software after I leave the College and/or graduate?
Yes, the license is only valid while you are an active student. However, you can start a new subscription directly with Adobe if you wish to continue using the software.
Q. Will the software run on mobile devices such as tablets or smart phones?
A. Yes, but only for students in participating programs. All other students do not have access to Adobe Mobile Apps.
Q. Certain online services and features are not available when I use Adobe products on a Sheridan College owned open-access device, such as a lab or classroom computer. Is there any way that I can access my assets while using an open-access device?
A. Yes, you can access your files by logging into your account on the following website: https://assets.adobe.com
Q. What types of files can I store in Creative Cloud?
A. There are no restrictions on the file types you can store in Creative Cloud.
Q. What happens to my files when I leave the College?
A. Any files that stored in the cloud (for students in participating programs) will not be maintained once you are no longer an active student. Before you leave the College, please ensure that you save the necessary files by downloading the files from the cloud onto your computer’s hard drive. For more information visit: https://helpx.adobe.com/ca/enterprise/kb/transfer-assets.html