Getting the software for your personal device is a simple two-part process. First you need to activate your license. Once your license is activated you can immediately begin to use the software by updating the account information for software currently installed or by downloading and installing applications from Adobe.com
Effective November 2017, Sheridan College has changed how we deliver Adobe license rights. This process will be different than what existing/returning users are used to:
If you have previously used your Sheridan College email address to create an Adobe ID, you may experience issues logging in. Please visit the Adobe FAQ for more information.
Activate your Enterprise ID License
Start Using the Software
If you have any issues logging in or downloading the software please contact the Service Desk by email at email@example.com or by phone 905-845-9430 x2150 for assistance.
Available software includes:
If you have problems with your account, accessing your license or installing the software please contact the IT Service Desk.
You can also refer to the following resources for support:
Adobe Sign in/License Activation Issues
Other known issues:
If you have questions related to the software’s usage and features, here are links you may find helpful:
What is the difference between an Adobe ID and an Adobe Enterprise ID?
Adobe has several ways to manage user identities with Creative Cloud. If you have previously obtained a license from OnTheHub (or have previously paid for a license) you were signing in with an "Adobe ID".
Effective November 2017, Sheridan College will be providing licenses via Enterprise/Federated ID. This ID type employs single sign-on by utilizing your Sheridan College user account.
What happens if I have been using my Sheridan College email address for my Adobe ID?
Users who have previously used a Sheridan College email address to create an Adobe ID may experience issues when trying to activate their Enterprise ID. To avoid any potential issues, you can change your Adobe ID email address to a personal email address (i.e. Gmail/Hotmail). Here is how:
Will I lose any information switching from an Adobe ID to an Enterprise ID?
Most staff are not impacted as storage and asset services have not previously been a part of our software license. However, some users may have data that they would like to transfer from private accounts. Here is more information about this process:
When you sign in with your Enterprise ID, you will essentially be signing into a new account. As such, data associated with your existing Adobe ID account (such as design library, fonts, files etc.) will not automatically transfer over. Files that are saved onto your computer are not impacted. However, data remains available with the existing Adobe ID account and can be manually migrated if needed. For more information about how to migrate this data visit: https://helpx.adobe.com/enterprise/kb/transfer-assets.html
What if my current Adobe ID subscription obtained from OnTheHub has not expired?
You can log in to your new Enterprise ID at any time but your current Adobe ID license (if you acquired one from OnTheHub) will continue to be active until the 12 month subscription period expires. For example, if you received your Adobe redemption code from OnTheHub on February 1, 2017, your license would continue to work until January 31, 2018. Once the current license expires the Adobe ID will no longer have license rights and any associated software will revert to trial mode.
In order to access the latest software and services, it is recommended that you switch over to your new Enterprise ID account. For more information, please visit the "Getting My Software" tab.
What happens when my active Adobe ID subscription obtained from OnTheHub expires?
Once your OnTheHub 12 month subscription expires, you will have to activate your Enterprise ID license for continued software access. Instructions can be found on the "About Adobe CC tab.
On how many computers can I install, activate, and use Creative Cloud applications?
You can activate your Creative Cloud license on up to two computers but can only use the software on one computer at a time. The software can also be installed on your College-owned device (if applicable).
I have Creative Cloud activated on two computers. How do I activate it on another computer?
You can activate your Creative Cloud individual subscription on up to two computers at a time (however note that the software can only be used on one computer at a time). If you have activated two computers and need to activate a new computer (for example, in the case of a lost or damaged device), you will need to first deactivate one of your other computers.
How do I install and use Creative Cloud apps on a new computer?
If you are an existing user of Creative Cloud, there could be situations where you want to start using Creative Cloud on a new computer. For example:
Before you start downloading and installing the Creative Cloud apps on your new computer, make sure that Creative Cloud is deactivated on the computers you no longer want to use. For more information: https://helpx.adobe.com/ca/creative-cloud/help/download-install-new-computer.html
What if I cannot deactivate a computer because the device is no longer available?
If you cannot sign out of Creative Cloud because the computer or device is no longer available, deactivate the computer or device from your Account page.
Once the computer or device is deactivated, you are signed out of Creative Cloud. You can then sign in to Creative Cloud from your new computer. Remember, you can only have two devices activated at any time. Make sure that you have only signed in to your Adobe apps on one other device before signing in (activating) on a second device.
What if I need to be offline for a while? Can I still access my Creative Cloud apps?
The Creative Cloud software verifies the account status on Adobe servers once a day. If the account is still active when the last verification happens, the software status refreshes to run for at least 99 days offline. The software still reminds you to connect to the Internet during this time. These reminders can be suppressed until the last 30 days, when a daily message prompts you to go online and refresh the software status. For more information: https://helpx.adobe.com/ca/creative-cloud/kb/internet-connection-creative-cloud-apps.html
There is a new version of a certain application for me to download. Am I required to install an upgraded version once it is available?
You can continue using your current version of the product and have flexibility on when and if you install a new release.
The software version available on the school’s lab is an older version than the one I have installed. How can I quickly correct compatibility issues?
Please contact the IT Service Desk to advise them of the issue. Adobe has also provided the following student resource for version control. Tips found here are also helpful for staff and faculty: PDF link: Managing Creative Cloud App Versions
Do I have to uninstall the software after I am no longer an employee of the College?
Yes, the license is only valid while you are an active employee*. However, you can start a new subscription directly with Adobe if you wish to continue using the software.
Will the software run on mobile devices such as tablets or smart phones?
Yes, staff and faculty have access to Adobe Mobile Apps. Note, only students in select programs have access to this feature.
Certain online services and features are not available when I use Adobe products on a Sheridan College owned open-access device, such as a lab or classroom computer. Is there any way that I can access my assets while using an open-access device?
Yes, you can access your files by logging into your account on the following website: https://assets.adobe.com
What types of files can I store in Creative Cloud?
There are no restrictions on the file types you can store in Creative Cloud.
What happens to my files when I leave the College?
Any files that stored in the cloud will not be maintained once you are no longer an active user. Before you leave the College, please ensure that you save the necessary files by downloading the files from the cloud onto your computer’s hard drive. For more information visit: https://helpx.adobe.com/ca/enterprise/kb/transfer-assets.html