IT Services

Adobe CC for Home Use

Available to:

  • Active Sheridan employees


Related info:

Adobe CC for Employee Use On a Personal Device

Getting the software for your personal device is a simple two-part process. First you need to activate your license. Once your license is activated you can immediately begin to use the software by updating the account information for software currently installed or by downloading and installing applications from


Effective November 2017, Sheridan College has changed how we deliver Adobe license rights. This process will be different than what existing/returning users are used to:

  • This method makes it easier than ever for users to quickly access their Adobe CC Software license for their personal devices.
  • Eligible users are now automatically provided with an Adobe Enterprise ID using their Sheridan College email address (i.e.
  • With this change, users are no longer required to obtain a redemption code from the OnTheHub Web store for licenses on their personal devices.
  • Users are also no longer required to renew their license each year — the software will continue to operate provided they remain an active Sheridan College student/employee.


If you have previously used your Sheridan College email address to create an Adobe ID, you may experience issues logging in. Please visit the Adobe FAQ for more information.

Step 1:

Activate your Enterprise ID License

  • To obtain license rights to your Sheridan College account visit
  • Login with your Sheridan College user name and password.
  • An automated eligibility check will be performed. If eligible, your account will be created automatically and you will see a message on the screen confirming that your license has been provisioned. You will also receive an email confirmation.
    • If you do not receive confirmation that you have been granted access or if you see a message indicating that there is a problem with your account please contact the IT Service Desk by email at or by phone 905-845-9430 x2150

Step 2:

Start Using the Software

    If you already have any of the Adobe Creative Cloud apps installed, you can easily get started by signing into your new account. If you are installing the software for the first time you can download it directly from
    Please select the applicable tab below for instructions:

Using Software That Is Already Installed

  • Open up the Creative Cloud Desktop App that is already installed on your device.
  • Select SIGN IN (if you are already signed in, please sign out)
  • On the Sign In screen, enter your email address.
  • If you have previously used your Sheridan College email address (i.e. to create an Adobe ID account, you will be prompted to specify which type of account you wish to log into. Chose Enterprise ID to access Sheridan College’s active license. For more information about ID types visit the Adobe FAQs Tab
  • Enter your password associated with your Sheridan College username.
  • All licensed software should now be available for use.
  • If you have any issues logging in or if you receive a message indicating that there is no license assigned to you, please contact the Service Desk by email at or by phone 905-845-9430 x2150 for assistance.

Downloading The Software For The First Time

  • Select SIGN IN
  • On the Adobe Sign in window, enter your Sheridan College email address (i.e. and when prompted select "Sign In With An Enterprise ID"
  • A new page will load for Sheridan Single Sign-On (SSO). Enter your Sheridan College username and password.
  • You will now be signed into the Adobe website and will be able to view the software available to you under your license.
  • Select Desktop Downloads
  • Download the Creative Cloud Desktop App:
  • Screen shot of Creative Cloud download.
    • Select the Download button for Creative Cloud.
    • If prompted to save the install file, select on the option to save the file.
    • Wait for the install file to download.
    • Locate and launch the install file for the app you downloaded. Wait for the installer to download the entire package and install the app.
    • When the installation is complete, the Creative Cloud desktop app should open. If it doesn’t, open the Creative Cloud desktop app.
    • If prompted with a sign in window, enter your Sheridan College login information.
    • SELECT the radio button next to Install or update an application or select the Apps tab.
    • For each of the products you want to install, select Install. If you select on more than one, the apps will queue up and will be installed in the order that you select them.
    • Once downloaded and installed, you should now be able to open any of the Adobe CC apps you installed.

If you have any issues logging in or downloading the software please contact the Service Desk by email at or by phone 905-845-9430 x2150 for assistance.

Available Software

Available software includes:

  • Acrobat® Pro DC
    The complete PDF solution for working anywhere (includes desktop, web, and mobile access).
  • Adobe® Spark
    Create and share impactful visual stories using premium features that allows you to add your brand to make anything you create uniquely yours.
  • Assets
    Work-in-progress cloud 100 GB storage lets you store, synchronize, iterate, collaborate and reuse your files and creative assets to keep you connected to your creativity with convenient access from desktop, mobile apps and web.
  • After Effects® CC
    Create motion graphics and visual effects for film, TV, video, and web.
  • Audition® CC
    Audio recording, mixing and restoration.
  • Behance® (Portfolio)
    Behance is the leading online portfolio platform to showcase and discover creative work. This tool will allow you to showcase creative work among your professors, peers and potential employers.
  • Adobe® Bridge CC
    Centralize your creative assets.
  • Creative Cloud® Libraries
    Makes your favorite assets available to you anywhere.
  • Creative Cloud® Market
    Collection of free high-quality, curated assets such as vector graphics, icons, patterns, user interface (UI) kits and more.
  • Adobe® Creative Sync
    Automatically sync your files, fonts, photos, design assets, settings, etc.
  • Dreamweaver® CC
    Websites, app design, and coding.
  • Adobe® Edge Animate CC
    Interactive animations for multiple platforms.
  • Adobe® Edge Inspect
    Preview and inspect web designs and content on mobile devices.
  • Adobe® Experience Design
    Design and prototype user experiences for mobile and web.
  • Extract
    Reinvents the comp-to-code workflow for web designers and developers.
  • Flash® Builder®
    IDE for coding Flash apps and mobile device packaging.
  • Adobe® Fuse (Beta)
    Create custom 3D characters for Photoshop projects.
  • Gaming SDK
    Create ActionScript games.
  • Illustrator® CC
    Vector graphics and illustration.
  • InCopy® CC
    Make text edits and layout modifications without impacting designs.
  • InDesign® CC
    Page design, layout, and publishing.
  • Lightroom® Mobile
    Edit, organize, and share images (companion to desktop app)
  • Adobe® Media Encoder CC
    Quickly output video files for virtually any screen.
  • Adobe® Muse™ Pro CC
    Website design without coding.
  • PhoneGap&tm; Build&tm;
    Package mobile apps in the cloud.
  • Photoshop® CC
    Editing and compositing for photos, web and mobile app designs, 3D artwork, videos, and more.
  • Photoshop Lightroom®
    Digital photo processing and editing.
  • Prelude® CC
    Metadata ingest, logging and rough cuts.
  • Adobe® Premiere® Pro CC
    Edit media in its native format and create productions for film, TV, and web.
  • Project Felix
    Easy 2D and 3D compositing for photo realistic images.
  • Publish Online
    Publish any InDesign document online and share across social networks
  • Adobe® Scout CC
    Test and optimize content for Adobe Flash Player an Adobe AIR.
  • Share Online
    Share interactive XD prototypes to a public URL for web and mobile viewing
  • SpeedGrade® CC
    Manipulate light and colour in video footage.
  • Adobe® Story Plus
    Combines screenwriting with production scheduling and reporting tools.
  • Team Projects (Beta)
    Collaboration for smooth and secure real-time sharing of video sequences.
  • Typekit
    Typekit partners with the world’s leading type foundries to bring thousands of beautiful fonts to designers every day.

Support & Resources

If you have problems with your account, accessing your license or installing the software please contact the IT Service Desk.

You can also refer to the following resources for support:

Adobe Sign in/License Activation Issues

Other known issues:

  • Browsers flash while installing the Creative Cloud app
    • Chrome and Opera browsers display odd behavior during the installation of the Adobe Creative Cloud app. Browser windows would go completely black for a few seconds at a time, seemingly at random. The behavior occurred across multiple pages.
      OS: Windows 8.1
      Browsers: Chrome & Opera

      SOLUTION: Restarting the browsers after the installation has completed seems to have resolved the issue.

  • Chrome crashes when signing into
    • The Chrome browser crashes on Windows computer the first time user signs in using NetID (Enterprise ID). The sign-in processing page was displayed for about 30 seconds prior to the crash.

      SOLUTION to try: Restart Chrome and try signing into Adobe again.

Support Resources

If you have questions related to the software’s usage and features, here are links you may find helpful:


Adobe FAQ

What is the difference between an Adobe ID and an Adobe Enterprise ID?

Adobe has several ways to manage user identities with Creative Cloud. If you have previously obtained a license from OnTheHub (or have previously paid for a license) you were signing in with an "Adobe ID".

    Adobe ID is created, owned, and managed by the end user. Adobe performs the authentication and the end user manages the identity. Users retain complete control over files and data associated with their ID.

Effective November 2017, Sheridan College will be providing licenses via Enterprise/Federated ID. This ID type employs single sign-on by utilizing your Sheridan College user account.

    Enterprise/Federated ID is created, owned, and managed by the organization. Enterprise administrators create an Enterprise ID and issue it to a user. Admins control the access to products and services, and can centrally manage the user accounts.

What happens if I have been using my Sheridan College email address for my Adobe ID?

Users who have previously used a Sheridan College email address to create an Adobe ID may experience issues when trying to activate their Enterprise ID. To avoid any potential issues, you can change your Adobe ID email address to a personal email address (i.e. Gmail/Hotmail). Here is how:

  • Go to the Adobe website.
  • Select Sign-in.
  • Sign in with the existing email address and password. (If prompted, please ensure that you are logging in using an Adobe ID and not an Enterprise ID).
  • In the upper-right corner, select the user name and choose My Information.
  • Change the email address (and password if you like) and select Save my changes.

Will I lose any information switching from an Adobe ID to an Enterprise ID?

Most staff are not impacted as storage and asset services have not previously been a part of our software license. However, some users may have data that they would like to transfer from private accounts. Here is more information about this process:

When you sign in with your Enterprise ID, you will essentially be signing into a new account. As such, data associated with your existing Adobe ID account (such as design library, fonts, files etc.) will not automatically transfer over. Files that are saved onto your computer are not impacted. However, data remains available with the existing Adobe ID account and can be manually migrated if needed. For more information about how to migrate this data visit:

What if my current Adobe ID subscription obtained from OnTheHub has not expired?

You can log in to your new Enterprise ID at any time but your current Adobe ID license (if you acquired one from OnTheHub) will continue to be active until the 12 month subscription period expires. For example, if you received your Adobe redemption code from OnTheHub on February 1, 2017, your license would continue to work until January 31, 2018. Once the current license expires the Adobe ID will no longer have license rights and any associated software will revert to trial mode.

In order to access the latest software and services, it is recommended that you switch over to your new Enterprise ID account. For more information, please visit the "Getting My Software" tab.

What happens when my active Adobe ID subscription obtained from OnTheHub expires?

Once your OnTheHub 12 month subscription expires, you will have to activate your Enterprise ID license for continued software access. Instructions can be found on the "About Adobe CC tab.

    IMPORTANT: Do not renew or provide personal credit card payment for an expiring OnTheHub/Adobe ID license.

On how many computers can I install, activate, and use Creative Cloud applications?

You can activate your Creative Cloud license on up to two computers but can only use the software on one computer at a time. The software can also be installed on your College-owned device (if applicable).

I have Creative Cloud activated on two computers. How do I activate it on another computer?

You can activate your Creative Cloud individual subscription on up to two computers at a time (however note that the software can only be used on one computer at a time). If you have activated two computers and need to activate a new computer (for example, in the case of a lost or damaged device), you will need to first deactivate one of your other computers.

How do I install and use Creative Cloud apps on a new computer?

If you are an existing user of Creative Cloud, there could be situations where you want to start using Creative Cloud on a new computer. For example:

  • You purchased a new computer, and want to start using Creative Cloud on that. However, you already activated Creative Cloud on two computers earlier.
  • Your previous computer is no more usable (for example, due to a hard disk crash).
  • You want to gift your existing computer to someone, but want to retain your Creative Cloud subscription and use it on a new computer.

Before you start downloading and installing the Creative Cloud apps on your new computer, make sure that Creative Cloud is deactivated on the computers you no longer want to use. For more information:

What if I cannot deactivate a computer because the device is no longer available?

If you cannot sign out of Creative Cloud because the computer or device is no longer available, deactivate the computer or device from your Account page.

  1. Visit and sign in with your Adobe Enterprise ID and password.
  2. In the Plans & Products section, select Manage plan.
  3. Under Activated devices, select the x next to the device you want to deactivate.
  4. Select Deactivate.

Once the computer or device is deactivated, you are signed out of Creative Cloud. You can then sign in to Creative Cloud from your new computer. Remember, you can only have two devices activated at any time. Make sure that you have only signed in to your Adobe apps on one other device before signing in (activating) on a second device.

What if I need to be offline for a while? Can I still access my Creative Cloud apps?

The Creative Cloud software verifies the account status on Adobe servers once a day. If the account is still active when the last verification happens, the software status refreshes to run for at least 99 days offline. The software still reminds you to connect to the Internet during this time. These reminders can be suppressed until the last 30 days, when a daily message prompts you to go online and refresh the software status. For more information:

There is a new version of a certain application for me to download. Am I required to install an upgraded version once it is available?

You can continue using your current version of the product and have flexibility on when and if you install a new release.

The software version available on the school’s lab is an older version than the one I have installed. How can I quickly correct compatibility issues?

Please contact the IT Service Desk to advise them of the issue. Adobe has also provided the following student resource for version control. Tips found here are also helpful for staff and faculty: PDF link: Managing Creative Cloud App Versions

Do I have to uninstall the software after I am no longer an employee of the College?

Yes, the license is only valid while you are an active employee*. However, you can start a new subscription directly with Adobe if you wish to continue using the software.

    *Licenses will remain active during extended leaves such as work sabbaticals. Your license will be active as long as your Program/Department coordinator does not de-activate your Sheridan College account/email address during your leave.

Will the software run on mobile devices such as tablets or smart phones?

Yes, staff and faculty have access to Adobe Mobile Apps. Note, only students in select programs have access to this feature.

Certain online services and features are not available when I use Adobe products on a Sheridan College owned open-access device, such as a lab or classroom computer. Is there any way that I can access my assets while using an open-access device?

Yes, you can access your files by logging into your account on the following website:

What types of files can I store in Creative Cloud?

There are no restrictions on the file types you can store in Creative Cloud.

What happens to my files when I leave the College?

Any files that stored in the cloud will not be maintained once you are no longer an active user. Before you leave the College, please ensure that you save the necessary files by downloading the files from the cloud onto your computer’s hard drive. For more information visit: