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Employee Email & Calendar

How to Recover Deleted Email, Notes, Tasks and Calendar Items in Outlook

The Exchange server retains items deleted from the Deleted Items folder for 30 days. The items can be recovered using the Recover Deleted Items feature in Outlook or Outlook on the Web. Mac users should note that they can only restore deleted items using Outlook on the Web.

NOTE: After the deleted item has passed its 30 day retention period, it cannot be recovered using the Recover Deleted Items feature. Contact the IT Service Desk to request possible recovery.

How to recover deleted items in Outlook (Windows versions only)

  1. Highlight any mailbox folder
  2. From the Folder menu, choose Recover Deleted Items to open the Recover Deleted Items dialogue box
  3. Highlight the item to be restored
  4. Click on the folder icon (Recover Selected Items) on the toolbar
  5. The item will be restored to the folder your choose

How to recover deleted items using Outlook on the Web

  1. Right click the Deleted Items folder and choose Recover Deleted Items to open the Recover Deleted Items dialogue box. Alternativelly, you can click the Recover deleted items link that appears at the top of the Deleted Items email list.
    Note: if you have a popup blocker deployed, you may have to disable it or configure it to allow popups from mail.sheridancollege.ca
  2. Choose the item(s) to be restored
  3. Click on the folder icon (Recover Selected Items) just above the search box on the page
  4. The item will be restored to the folder your choose

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