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IT News

Winter 2021 IT Support

[updated December 22, 2020] Remote support will continue to be IT's primary method of serving the Sheridan community during the winter semester. IT support specialists are ready to assist you with your technology challenges or any queries you have about IT-related services at Sheridan.  Further information about IT support for the winter semester is available below—complete service details are available on IT’s Support Services web page.

IT Support Services

Sheridan Tech Essentials

IT's Tech Essentials page is your guide to getting connected to on-campus and remote resources as quickly and easily as possible. This resource page includes information for both students and staff about downloading software; setting up network storage; accessing collaboration tools; tips for secure computing; and more.

Classroom Support

IT staff will continue providing support for the Sheridan classrooms that are being used, including performing ongoing daily case resolution activities and preventative maintenance of classrooms (sanitizing keyboards, mice, monitors, and other equipment), but only when class is not in session.

Online Service Appointments

Staff and students can book an online IT service appointment to deal with technology issues that require a bit more time and effort to address, including installing software, setting up email, configuring print queues, and more. Visit the IT Service Bookings page to schedule an appointment.

Onsite Drop-off/Pick-up of IT Equipment

Students and employees can schedule appointments to drop-off and/or pickup Sheridan owned/leased technology equipment at the Davis campus (Brampton) or Trafalgar Road Campus (Oakville). This service is not available for personally owned devices.

Classroom Technology Training On-Demand

Faculty can now access instructional videos to learn how to use Sheridan's classroom podium controls and document camera. The instructional videos below were produced by members of IT's Audio Visual Services team. If you have further questions or concerns about classroom technology, contact the IT Service Desk.

Contacting IT