What the Tech is Going On/
News & Updates from Information Technology for Sheridan Employees • Winter 2020

Over the past 6 months…

 

37,698

Number of IT support cases created

25,689

Number of cases resolved on first contact

16, 040

Calls to the Service Desk

14,742

Calls to Sheridan's directory assistance

27,477

Inbound emails to the IT Service Desk

4492

Number of support chat sessions

300

Number of surveillance cameras installed across Sheridan's campuses

145

Number of new speaker clocks installed (used for emergency alerts)

1800

Number of desktop phones replaced

Have Questions or Need Support?

servicedesk@sheridancollege.ca
905-845-9430 x2150