Spring 2014


approx. number of desktop computers in Sheridan's Learning Commons that were replaced with zero-clients


number of new multifunction printers deployed to Sheridan's administrative and faculty offices


number of multifunction Xerox printers removed across Sheridan campuses


number of legacy* printers slated for removal



number of active projects currently being undertaken
by IT


number of projects completed by IT in 2013


‘What the Tech is Going On?’ is your source for technology updates from Sheridan’s IT department. For all of the latest technology news, stay tuned to the IT website and follow us on Twitter.

Service and Support
streamlined equipment offerings at ITSCs

Streamlined Equipment Offerings at ITSCs

Beginning in the May 2014 semester, the ITSCs will be streamlining the equipment offerings that are available to staff and students for sign-out.

Tech Essentials

Spring Term Service & Support

Online, in-person, or over the phone, Sheridan's IT department has a variety of support mechanisms to get you connected to Technology at Sheridan.

academic software

Supported Academic Software

IT has compiled a list of academic software applications that are currently supported by the Instructional Technology Support Centre. Students who are in a Mobile Computing program can expect basic software support (installing/removing software; troubleshooting; etc.) for the listed applications.

IT News & Information

Skillsoft Training Modules Unavailable after May 31

Sheridan’s license agreement with Skillsoft (aka Skillport) for their online training modules will be ending on May 31, 2014. Access to Books 24x7, previously available through Skillsoft, will continue to be available through Sheridan Library’s web site.

MS Exchange

Email/Calendar Upgrades this Summer

Just a heads up that Information Technology is planning to perform an upgrade to the employee email & calendar system this summer. The upgrade will take us from Microsoft Exchange 2010 to version 2013.


Avoiding Data Roaming Charges:
Travel Tips for Corporate Smartphone Users

When traveling outside of the country with a smartphone or cellular enabled tablet, long distance, roaming and/or data charges can add up in a hurry.  To avoid unexpected surprises when you receive your bill, we've compiled some important money-saving tips.

IT Staff Updates

IT Staff Updates

Brian Jervis leading ESS group for the remainder of the year; New role for Lynn Morgan; IT Service Desk reporting to Stan Padacz; Chris Descheneaux seconded to SIRT; Alex Virapen departs Trafalgar ITSC.

Project Updates
IT Project Dashboard

Get the Big Picture: New IT Project Dashboard

As part of our ongoing efforts to provide institution-wide transparency of IT activities and priorities, we have launched the first iteration of the IT Project Dashboard — a searchable and sortable list view of the projects currently being undertaken by IT.

Printing Project Update

Printing Project Update: Phase Five Complete

Phase 5 of the printing project saw the introduction of global print release and new printer models to Sheridan’s administrative and faculty areas. The deployment of new printers concluded at the end of March.

VDI Project Update

Virtual Desktop Infrastructure (VDI) Project Update:
Phase Two Complete; Phase Three Underway

Building upon the successful proof of concept that was put into production at the Skills Training Centre in the fall of 2011, IT has replaced desktop computers with VDI solutions at each campus Learning Commons and some lab locations.

Security Updates
The Heartbleed Bug

The Heartbleed Bug: What You Need to Know

As you have probably heard, security researchers recently discovered a serious security flaw in OpenSSL*, a popular data encryption standard that is utilized by an estimated two-thirds of the web servers on the Internet. This vulnerability gives hackers the ability to read confidential data from the services that we use every day and assume are mostly secure.

Email Blacklisting

Email Blacklisting: What you Need to Know

Recently, Sheridan users reported instances where email they sent to outside organizations or individuals was being returned. Unfortunately, this was occurring because Sheridan's domain had been reported for persistent spamming, and, consequently, blacklisted.

Phishing messages

Phishing Messages: Don't Get Hooked

Users are reminded to be vigilant of the email messages that land in their inbox – especially those messages that ask you to divulge personal information. These messages are examples of phishing attacks.

New Antivirus Software for Staff and Students

New Antivirus Software for Staff and Students

With the proliferation of spyware, adware, viruses, trojans and other malicious software, it is critical that users protect themselves, their computers, and other users and resources on campus from security attacks. Antivirus software from Trend Micro is now available to staff and students.

New Antivirus Software for Staff and Students

Employee Password Aging Policy

Just a reminder that every Sheridan employee is required to change her/his password every 120 days. After changing your password, you will need to manually enter your new password for the systems and services that utilize your Sheridan network password.


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