Adobe Apps Now Require Authentication on Shared Academic Computers
Due to recent changes with our Adobe software license, students, faculty and staff who want to access Adobe Creative Cloud (CC) apps from a lab computer or podium PC will now be required to provide their enterprise credentials* to use the apps.
*This change was implemented on June 24, 2019, beginning with Windows-based devices. This change now impacts shared Apple computers in labs and classrooms.
Summary of Changes
- Adobe CC applications on shared Windows and Apple PCs in the labs, the Learning Commons and classroom podiums have been updated to the most recent versions.
- Users must now sign into Adobe applications using an Enterprise ID (the application will not launch without sign in).
- Users can sign in to individual applications but it is best practice to sign into the Adobe CC Desktop app. Doing so will unlock all Adobe applications for that session.
If you haven't already, claim your Adobe license. Aside from allowing you to access Adobe CC apps from lab computers, your Adobe license will allow you to install Adobe CC on up to two personal devices**.
Please note, Adobe warns that license activation can take up to several hours. As such, it is strongly advised that users activate their license NOW to avoid any teaching/learning interruptions.
** accessing Adobe apps from a lab computer/podium PC does not impact your ability to install Adobe CC on up to two personal devices.
- To obtain license rights to your Sheridan College account visit https://getadobe.sheridancollege.ca
- Log-in with your Sheridan College user name and password.
- An automated eligibility check will be performed. If eligible, your account will be created automatically and you will see a message on the screen confirming that your license has been provisioned. You will also receive an email confirmation.
- If you do not receive confirmation that you have been granted access or if you see a message indicating that there is a problem with your account please contact the IT Service Desk by email at email@example.com or by phone 905-845-9430 ext. 2150
Although launching any Adobe application (e.g. Photoshop) will present you with a log-in prompt, for the most hassle-free experience, we strongly recommend you sign-in via the Adobe Creative Cloud desktop app.
- Once you've logged into the lab computer or podium PC, click the Windows start menu and select Creative Cloud Desktop.
- You will be presented with a log-in window. Enter your Sheridan email address.
- After entering your email address you will be prompted to choose an account. Select Enterprise ID.
- You will be directed to Sheridan's single-sign-on page. Enter your Sheridan username and password and login to complete the authentication process.
- You can now enjoy access to Adobe CC apps from the lab computer or podium PC you are using.
I tried signing in but it indicates I have not license. What should I do?
Visit https://getadobe.sheridancollege.ca/ It is recommended you do this 1-2 hours BEFORE intended use.
Why am I getting SSO errors when I try to log-in to an Adobe app?
Sign in to the CC Desktop App instead of the individual application. Once signed into the app, all other applications will be licensed for use.
How can a someone who is not a Sheridan student or employee (e.g. a guest speaker or contractor) access Adobe CC apps on campus?
Only active staff and students are eligible to pick up an enterprise license. Please contact Sarah Bernardi if you have concerns or want to discuss any other special use cases.
Is there any difference in the Adobe CC versions that are on Windows and Apple computers in the labs or classroom podiums?
No. The Adobe CC versions running on Windows PCs and Apple computers in labs and classrooms are now the same.
I already have my own Adobe I.D. Can I use it to sign-in to Adobe apps from a Lab Computer or Podium PC?
No, you must use your Sheridan enterprise I.D. to access Adobe apps from these shared devices.
Questions or Concerns?
If you have questions or concerns about this change, contact the IT Service Desk at firstname.lastname@example.org or call extension 2150. More info about Adobe CC for students and employees is available via the links below: