Fall 2015


number of Service Desk support cases logged and resolved in June


number of software applications that need to be tested with Windows 10


total number of IT projects completed (to-date) in 2015


terrabytes of data transferred over Sheridan's wireless network
in the past year


accumulated years of service of all full-time staff members in IT


largest number of concurrent users connected to Sheridan's wireless network during a day


number of customer support sessions for IT's new online chat feature during the first month of use (June 2015)


‘What the Tech is Going On?’ is your source for technology updates from Sheridan’s IT department. For all of the latest technology news, stay tuned to the IT website and follow us on Twitter.

Fall Term Service and Support
Say Hello to Service

More than Just Help, Say Hello to Service

Over the past several months Sheridan’s IT department has been taking steps to redefine its customer service strategy by introducing a support mechanism, based on industry best practices, that emphasizes supporting the people that use technology rather than just the technology itself. Say hello to service.

Service & Support

Fall Term Service & Support

Online, in-person, over the phone, Sheridan's IT department has a variety of support mechanisms to get you connected to Technology at Sheridan.

Tech Essentials

Podium Training for Sheridan Instructors

Learn how to get the most out of Sheridan’s classroom technology by attending a podium training session. You’ll learn about the tools you have available to support your curriculum.

Winter term laptop readiness sessions

Fall Term Laptop Readiness Sessions

Laptop Readiness sessions are specifically tailored towards new Mobile Computing students who will be starting classes in January. At these short, but important sessions IT staff take students through the process of logging into Sheridan's network with their laptop and installing software required for their courses.


IT News & Information
IT Staff Updates

Staff Updates

IT is pleased to welcome a number of new faces to the team, including our fearless new leader, Bruce Smith, Associate Vice-President Information Technology.

New IT Office Locations

New IT Office Locations

There has been some shuffling of the decks in regards to IT office space at the Trafalgar campus. The IT office located in E108 has just received a long over-due makeover and some staff will be moving to newly assigned space in BB12. Here's the low-down.

Employee Technology Standards

Employee Technology Standards

The Employee Technology Policy standardizes eligibility for technological devices owned and/or leased by Sheridan for its employees and sets out the parameters for use of personally owned technological devices in lieu of a Sheridan owned device.

Deep Freeze Agent

Deep Freeze Keeps Lab Computers Fresh

In order to provide better system stability and hard drive integrity of the Windows-based computers in our academic computing labs and mobile classrooms IT has deployed a software tool called Deep Freeze.

PS Campus Solutions database splits

PeopleSoft Campus Solutions Database Splits

When Sheridan originally implemented PeopleSoft, the Student Administration (SA) and HR/Payroll (HR) applications were part of a single integrated database known as SA/HR. Oracle has since changed their support model for these products, requiring each to reside in its own database.

VGA Connections to Podium Controlled Projectors no Longer Supported

VGA Connections to Podium Controlled Projectors at HMC Campus No Longer Available

Effective September 1, VGA connections used to connect to the podium controlled projectors at the Hazel McCallion campus will no longer be available. Due to recent upgrades made to the podium technology in the classrooms, HDMI will be the only connection provided to connect devices to the podium controller.

Project Updates
AccessSheridan Portal Renewal Project

Intranet Refresh Project

There is a project underway to refresh AccessSheridan, Sheridan's Intranet portal for students and staff. Over the past year, the project's core team has been finalizing the scope, vision and deliverables for the project and are about to embark upon the RFP phase of the project.

onecard project update

onecard Project Update

There's been a lot of action on the onecard front over the past year. New card designs have been introduced, dedicated onecard offices have been established and several new onecard services and payment options have been introduced.

Big Picture Project Dashboard

IT Big Picture Project Dashboard: Bigger & Better

Last fall IT introduced two project dashboards to give the College community more insight into IT's activities and priorities. We have recently combined these two dashboards so users can more easily see all of the project work that IT is involved with.

Software Updates
Windows 10 Not Supported

Windows 10 Not Supported at this Time

With the much anticipated release of Windows 10 we know many users will be excited to jump on board with Microsoft's latest operating system—but please don't.

OS X 10.11

Mac OS X El Capitain: Don't Jump On Board Yet

If you are a Sheridan student using a Mac computer for course work, or a Sheridan staff member using a Mac for your day-to-day work, it is NOT RECOMMENDED that you immediately upgrade to Mac OSX 10.11 (El Capitan) when it is released later this fall.

Adobe Creative Cloud

Adobe CC 2015

Sheridan students and employees can "get creative" with to the tools available through Adobe’s Creative Suite of software – Adobe Creative Cloud (CC). The 2015 release of Creative Cloud includes updated versions of your favorite apps – like Photoshop, Illustrator and InDesign – all transformed to make you work faster and more efficiently.


AutoDesk Software

Sheridan students and faculty are eligible to receive free, 3-year licenses for software titles from Autodesk. Autodesk is a world leader in 3D design, engineering, and entertainment software for manufacturing, building and construction, and media and entertainment.

Office 2016 for Mac

Office 2016 for Mac

It's been a long time coming, but a new version of the Office Suite for Mac is finally here. Office 2016 offers all new versions of Microsoft's productivity suite of software – Word, Excel, PowerPoint, Outlook and OneNote.


Discounted Software from OnTheHub

For those of you that don't already know, Sheridan students and employees can take advantage of some great discounts on software from OnTheHub (formerly e-academy). Users are entitled to purchase a single license for software from companies such as Microsoft* and VMware at greatly discounted prices.

Standard software disk images

Standard Software Images on Employee Laptops

IT creates and provides software disk images for Sheridan's academic labs and learning spaces as well as disk images for employee's Windows-based laptop computers. We have compiled a list of the software configurations that are being provided by IT for the upcoming academic year.



tech support : | security concerns : | website feedback :