IT News

New Reset Process for Forgotten Sheridan Passwords

decorative image[February 17, 2021] Sheridan has introduced a new self-service password reset utility for Sheridan employees, students, applicants, and alumni who have forgotten their network password.

What’s Changed?

The new password reset process is secure and easier to use than before. Simply submit your Sheridan network username or I.D. number to initiate a password reset request. Instructions on how to retrieve your new password will be sent to the ‘Home’ email address that we have on record for you. It’s a good idea to make sure your address is up to date before you need to reset your password. See How to Verify/Update Your Home Email Address for complete instructions. If there is no home email address indicated in our systems, your reset request will fail.

For complete details about resetting your password please see Changing Your Network Password on the IT website.

Questions, Concerns, or Need Further Assistance?

If you have any questions or concerns about the password reset process, or need help recovering your password, contact the IT Service Desk at 905-845-9430 ext. 2150. Due to security reasons we are unable to give out usernames and passwords by email or via online chat.