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IT Services

Authenticating Adobe Applications on Shared Academic Computers

[June 21, 2019] Due to recent vendor-initiated changes in how our Adobe software is licensed, students, faculty and staff users who want to access Adobe Creative Cloud (CC) apps from a Windows-based lab computer or podium PC will now be required to provide their enterprise credentials to use the apps*. This change is being implemented during the week of June 24, 2019.

* This change will be implemented on shared Apple computers found in labs and classroom podiums in the Fall of 2019.

Summary of Changes

How to Claim Your Adobe License

If you haven't already, claim your Adobe license. Aside from allowing you to access Adobe CC apps from lab computers, your Adobe license will allow you to install Adobe CC on up to two personal devices**.

Please note, Adobe warns that license activation can take up to several hours.  As such, it is strongly advised that users activate their license NOW to avoid any teaching/learning interruptions.

** accessing Adob apps from a lab computer/podium PC does not impact your ability to install Adobe CC on up to two personal devices.

  1. To obtain license rights to your Sheridan College account visit https://getadobe.sheridancollege.ca

  2. Log-in with your Sheridan College user name and password.

  3. An automated eligibility check will be performed. If eligible, your account will be created automatically and you will see a message on the screen confirming that your license has been provisioned. You will also receive an email confirmation.
    • If you do not receive confirmation that you have been granted access or if you see a message indicating that there is a problem with your account please contact the IT Service Desk by email at servicedesk@sheridancollege.ca or by phone 905-845-9430 ext. 2150

Managing Adobe CC App Log-ins with the Creative Cloud Desktop App

Although launching any Adobe application (e.g. Photoshop) will present you with a log-in prompt, for the most hassle-free experience, we strongly recommend you sign-in via the Adobe Creative Cloud desktop app.

  1. Once you've logged into the lab computer or podium PC, click the Windows start menu and select Creative Cloud Desktop.
    Adobe Creative Cloud in Windows start menu

  2. You will be presented with a log-in window. Enter your Sheridan email address.
    Adobe CC sign-in window

  3. After entering your email address you will be prompted to choose an account. Select Enterprise ID.
    Adobe CC account selection window

  4. You will be directed to Sheridan's single-sign-on page. Enter your Sheridan username and password and login to complete the authentication process.
    Sheridan SSO window

  5. You can now enjoy access to Adobe CC apps from the lab computer or podium PC you are using.
    Authenticated view of Adobe CC desktop app

FAQs & Troubleshooting

I tried signing in but it indicates I have not license. What should I do?

Visit https://getadobe.sheridancollege.ca/  It is recommended you do this 1-2 hours BEFORE intended use.

Why am I getting SSO errors when I try to log-in to an Adobe app?

Sign in to the CC Desktop App instead of the individual application. Once signed into the app, all other applications will be licensed for use.

How can a someone who is not a Sheridan student or employee (e.g. a guest speaker or contractor) access Adobe CC apps on campus?

Only active staff and students are eligible to pick up an enterprise license. Please contact Sarah Bernardi if you have concerns or want to discuss any other special use cases.

Is there any difference in the Adobe CC versions that are on Windows and Apple computers in the labs or classroom podiums?

Yes. Currently, sign-in for Adobe apps is only required on Windows-based lab computers and podium PCs*. For the rest of the summer 2019 term, the Adobe CC application versions installed on the Windows and Apple computers will be different—Windows PCs will feature the most current version of Adobe CC apps. Avoid file compatibility issues when using lab computers or podium PCs for your work. If you want to be able to edit the work you create in Creative Cloud apps both in the lab and on your own machine, be sensitive to the software version you are using.

* This change will be implemented on shared Apple computers found in labs and classroom podiums in the Fall of 2019.

I already have my own Adobe I.D. Can I use it to sign-in to Adobe apps from a Lab Computer or Podium PC?

No, you must use your Sheridan enterprise I.D. to access Adobe apps from these shared devices.

Questions or Concerns?

If you have questions or concerns about this change, contact the IT Service Desk at servicedesk@sheridancollege.ca or call extension 2150. More info about Adobe CC for students and employees is available via the links below:

Information Technology Service Desk: servicedesk@sheridancollege.ca • call: ext. 2150 (on campus) or 905-845-9430 ext. 2150 (off campus)