About IT: IT Governance

CAB (Change Advisory Board)

Change is the addition, modification or removal of anything that could have an effect on IT services. Changes are introduced to realize benefits and reduce service disruptions, defects, and rework. The purpose of Change Management is to control (but not become bureaucratic) all the changes so we can protect the business, the continuity of our services and optimize risk.

The Change Process
About CAB
CAB Membership
Meetings
Support and Resources

About CAB

Change Management doodle The establishment of the Change Management process necessitated the development of the governance structure to ensure that appropriate levels of authority are engaged in approving proposed changes.

The Change Advisory Board was founded on August 12, 2015. The CAB's Terms of Reference reflect its mandate, scope and modus operandi.

The Change Management Process

The process of managing changes to IT services has been documented in order to create a repetitive and predictable outcome no matter who in IT handles a change. The videos below will help you understand how IT manages changes. You may also elect to review the documented process in its entirety. See Change Management Process Definition for details.

IT Change Management and CAB

These brief, light-hearted videos, produced in collaboration with the Sheridan Production House and featuring Sheridan students, looks at the importance of IT Change Management and the role of the Change Advisory Board (CAB).

Change Management Part 1 [00:59]

Introduces the roles of the Change Originator and the Service Owner and explains their responsibilities in the change management process.

Change Management Part 2 [1:02]

Explains the role of the Change Manager and Business Owner.

Change Management Part 3 [00:41]

Highlights the role of CAB and introduces the change categorization and approval processes.

Change Management Part 4 [00:32]

Provides more detail regarding the levels of approval required for different change categories.

Change Management Part 5 [01:30]

Shows the inner workings of a CAB meeting and how changes are dealt with.

Change Management Part 6 [00:17]

Concludes with final thoughts on the CAB meeting.

Meetings

Agendas and Minutes

CAB is scheduled to meet each Wednesday at 10:00 a.m. as required to address proposed or open change requests. Meetings are available to Sheridan employees, scheduled for one hour and conducted via WebEx.

2018-2016 Academic Years

CAB Membership

The membership of the CAB is flexible, depending on the change(s) being reviewed, to ensure that there is proper representation of the appropriate technical and business interests. In addition to the standing members referenced below, change originators, service owners and/or the business owners affected by a proposed change are invited to attend CAB.

CAB Representatives

CAB Chair(s)

Name	Affiliated Area	Date in Role
James Duncan	Information Technology	October 17, 2016
Vacant	Non-IT	TBD

Standing Members

Business Unit	Primary	Alternate
Office of the Registrar	Bryan MacFarlane	None
Faculty of Humanities & Social Sciences	Vacant	None
Faculty of Continuing & Prof. Studies	Vacant	None
Faculty of Applied Science & Technology	Robert Pearce	None
PSOB	Dayan Ginige	None
Faculty of Appl. Health & Comm. Studies	Vacant	None
Faculty of Animation, Arts & Design	Martin de Bernardo	None
Finance & Administration	Vacant	None
HR	Vacant	None
CTL	Yanfei Ma	Farzana Jiwani
Student Services	Lingling Jiang	Jennifer Hance
Marketing and Communications	Kevin Bunt	None
Information Technology - CSG	Ian Colquhoun	Kevin McDermott
Information Technology - ITSEC	Jean Lu	Desmond Irvine
Information Technology - ISG	Stephen Taylor	Martin Nowakowski
Information Technology - ESS	Ausim Mobeen	Phil Robitaille
Information Technology - ITSD	Adrian Balaura	Joel Thomas
Information Technology - CTG	Trevor Hanekamp	Arlene Smyth
Information Technology - PMO	Katherine Budaya-Billard	Guilherme Engmann

Advising Members

Business Unit	Primary	Alternate
Campus Security	Catherine Sloat	Josh Fortier
Facilities Management	Hunter Kirkpatrick	Carolyn Judd

Supporting Members

Name	Affiliated Area
Kevin Pashuk	AVP, Information Technology
Julia Kraveca	Change Management Process Owner
TBD	Cherwell Administration
Marcie Matsubuchi	Recorder
Lonny O'Brien	IT Knowledge and Communications Coordinator

^† Advising members have no voting privileges

Support and Resources

Change Management/CAB Resources

Cherwell Resources

Cherwell is the software tool used by Sheridan for IT Service Management (ITSM). The CAB utilizes Cherwell to manage change requests.

Cherwell Training Session Archives

The video linked below requires the WebEx Network Recording Player for Advanced Recording Format (.arf) files to view. This version, and other WebEx players, can be downloaded from sheridancollege.webex.com. Select Support > Downloads and follow the link under Recorder and Players.