Information Technology

IT Service Desk

Hours of Operation

7:30 a.m. - 8 p.m., Monday - Friday

Contact Us


p: 905-845-9430 ext. 2150

IT Service Desk ChatChat & Remote Assistance

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Windows 10 - Non-support Notice

Windows 10 - Non-support Notice

Microsoft has released new operating system – Windows 10 on July 29, 2015 as a free upgrade to qualified users.
Windows 10 will not be supported at Sheridan for the start of the 2015 Fall term. The Sheridan community is advised that Windows 7 continues to be the supported platform in all teaching and learning spaces as well as on all employees’ technological platforms.

VGA Connection To Classroom Projectors No Longe Available At HMC Podiums

VGA Connections To The Classroom Projectors From a Laptop Will No Longer Be Available At HMC Podiums

As of Sept 1st, 2015 VGA connections for laptops used to connect to the Classroom Projectors from a laptop will no longer be available on HMC podiums.HDMI will be the only connection provided to connect to the Classroom Projectors due to changes in the technology in the Classrooms.

Laptop Pre-Check Now Available

Laptop Readiness Sessions for the Fall Semester

All Mobile Computing students are strongly encouraged to attend one of the Laptop Readiness Sessions that will be held in August and September. These are short, but important sessions where you will log into Sheridan's network with your laptop and install software required for your courses. Everyone who registers and attends a Laptop Readiness Session will be entered in a draw to win an iPad Mini.

Laptop Pre-Check Now Available

Laptop Pre-Check Now Available

The Laptop Pre-Check Utility for students starting a Mobile Computing program in September is now available. Pre-Check is a software utility that will determine if your hardware and operating system are acceptable for your Mobile Computing program and will confirm if you are able to download the software required for your program. Laptop Requirements for the 2015-16 academic year have also been posted.

Be careful with email attatchments

IT Security Reminder: Always be Careful with Email Attachments

While email attachments are a popular and convenient way to send documents, they are also a common source of viruses. Use caution when opening attachments, even if they appear to have been sent by someone you know.

onecard printing topups

Funds in Student's onecard Flex Account Can Now Be Used for Printing

Up until now, only funds allocated to a student's PaperCut account could be used to pay for printing. Effective July 4, Sheridan students will be able to use funds in their onecard's general purpose cash account (aka Flex account) for printing.

set you password hint

Set Your Password Hint for Self Service Password Resets

Do you sometimes forget your password or forget to act on that third password expiry notice? Set your password hint and you will be able to do self-service password resets without needing to contact IT.