sheridan
IT Services

Support & Training

About the IT Service Desk

IT Service Desk Closed Victoria Day

The IT Service Desk will be closed on Victoria Day, Monday, May 22. We will resume normal operations on Tuesday, May 23 at 7:30 a.m.

The IT Service Desk is your front door to technology services at Sheridan. The Service Desk Team provides customer-focused service with a goal of first call resolution, regardless of the method of contact – phone, email, in-person or via our online chat feature.

Contacting the Service Desk

Phone Support & Click Chat In Person Support

 

Summer Hours


(May 8, 2017 - September 1, 2017)

  • Mon. - Fri.: 7:30 a.m. - 8 p.m.
  • Sat. & Sun.: CLOSED

Hours of Operation


(September 5, 2017 - May 4, 2018)

  • Mon. - Fri.: 7:30 a.m. - 10 p.m.
  • Sat. & Sun.: CLOSED

 

Contact Info

Phone

  • Internal: ext. 2150
  • External: 905-845-9430 ext. 2150

Email

Online Chat & Remote Assistance

Summer Hours*


(May 8, 2017 - September 1, 2017)

  • Mon. - Fri.: 7:30 a.m. - 8 p.m.
  • Sat. & Sun.: CLOSED

* Classroom support is available until 10 p.m.

Hours of Operation


(September 6, 2016 - May 5, 2017)

  • Mon. - Fri.: 7:30 a.m. - 11 p.m.
  • Sat. & Sun.: CLOSED

 

Service Desk Counter Locations

  • Davis Campus (Brampton): Room B195

  • Hazel McCallion Campus (Mississauga) Student Learning Commons (A-202)

  • Trafalgar Road Campus (Oakville)
    Student Learning Commons
    (C-Wing, lower level)

Support Services

Click-to-Chat

Sheridan students and employees can take advantage of web-based click-to-chat support sessions to get assistance with technology-related issues. [read more]

Classroom Support

Service Desk technicians can be dispatched to Sheridan classrooms and other academic spaces to provide in-person technical support. [read more]

Desk-side Support

Service Desk technicians can be dispatched to provide in-person support to employee users in administrative or faculty offices throughout the college. [read more]

Equipment Loans

Short-term equipment loans for Sheridan employees and Mobile Computing students. [read more]

Event Support

IT can provide technical support for events being held on campus. Service Desk Technicians will ensure that technology equipment is configured, tested, and ready-to-go. [read more]

In-person Support

Sheridan employees and students who are in a Mobile Computing program can get in-person technical assistance at the Service Desk counter locations. [read more]

Remote Assistance

Remote assistance to troubleshoot software and hardware issues with user laptops and desktop computers. [read more]

Service Desk Appointments

Schedule a service appointment to deal with technology issues that require a bit more time and effort to address. [read more]

Training Resources

Laptop Readiness Sessions

Laptop Readiness Sessions are drop-in sessions where students who are beginning a Mobile Computing program can get personal assistance connecting their laptop to Sheridan's network and installing academic software required for their program. [read more]

Classroom Technology

Sheridan's classrooms are equipped with a variety of technology tools to help support teaching and learning, including podium PCs, document cameras, media players, data projectors and classroom controls. [read more]

Podium Training for Sheridan Faculty/Instructors

IT provides training for Sheridan faculty/instructors where they learn to utilize the classroom technology available to them in Sheridan's podium equipped classrooms. [read more]

Free Splunk Training for Sheridan Students & Employees

As a member of CANARIE*, free Splunk eLearning is available to Sheridan students and employees until December 31, 2017. Splunk is an industry leading software platform that can make big data usable, accessible and valuable. [read more]