sheridan
IT Services
Printing Services

PaperCut Top-up Options and Printing Credit Refunds

Currently there are two separate account balances and top-up procedures associated with each student's onecard. There is one account and process associated with printing and another account and process for general purpose transactions (e.g. bookstore or cafeteria transactions).

  1. Funds deposited into your Cash account (aka Flex account) can be used as payment for any onecard transaction, including printing
  2. Funds deposited into your Printing Account (aka PaperCut account) can only be used for printing

You are strongly encourage to add funds to your Cash account rather than your Printing account where funds can be allocated for any onecard transaction.

For more details please see the onecard website.

All Sheridan students (Full-time, Part-time, Joint Programs, FCAPS) receive a one-time printing credit of $5. Once this credit is exhausted, students will need to top-up their PaperCut accounts in order to continue printing at Sheridan. Students have several options to top-up their accounts. Click the tabs below to learn more about each option.

Top-Up Online

Students can top-up their printing accounts via the Printing Top-Up link in MyStudent Centre. Top-ups are available in $5, $10 and $20 denominations. Payment is by bank debit card only. Currently, the following banks* are supported:

  • BMO
  • Royal Bank
  • Scotia Bank
  • TD/Canada Trust**

* You MUST be registered for online banking with one of the above financial institutions to top-up online.
* * new TD debit cards that feature longer card numbers and chip technology are not currently supported.

Follow the instructions below to top-up your account online:

  1. Log-in to AccessSheridan and select the link MyStudent Centre.

  2. Select the link Printing Topup.

  3. From the dropdown menu, select the dollar amount you would like to add to your printing account and click the Make Payment button.
    printing topups

  4. A confirmation screen will appear where you can review your transaction. Click the button Pay From Your Bank Account to proceed.
    printing topups

  5. Choose your bank from the list of available institutions.
    printing topups

  6. You will be directed to the log-in page for your financial institution. Enter your credentials to proceed and complete the transaction.
    printing topups
    sample account log-in screen for BMO

Transfer Credits to Another Student

Sheridan students who are active in a program or course also have the option to transfer printing credits from their account to another student who is also currently active in a program or course.

Pleaser note: credits can only be transferred when you have funds in your PaperCut account. Credits cannot be transferred from your $5 starting balance.
  1. Go to: https://papercut.sheridanc.on.ca/user and log-in with your Sheridan credentials. You will see the PaperCut Summary screen.
    PaperCut Summary Screen

  2. Click the link Transfers in the left-side navigation bar. Enter the amount you want to transfer and enter the Sheridan network username of the person to who you want to transfer credits. Enter a comment if you wish. Click the Transfer button to complete the transaction.
    PaperCut Transfer Credits

Other Top-up Options and Locations

Top-up credits can also be purchased from the locations listed below. Payment is by bank debit card only from these locations.

  • onecard Office Locations
  • Campus libraries at the Davis, Hazel McCallion and Trafalgar Road campuses.
  • IT Service Desk counter locations at the Davis, Hazel McCallion and Trafalgar Road campuses.
  • Learning Commons service desk at the Davis and Trafalgar Road campus
  • Office of the Registrar counter (room A1) at the Skills Training Centre

Refund of Printing Credits

Students may apply to have printing credits refunded in the event of :

  • poor printer output (e.g. streaks on page; uneven toner coverage; mangled or torn paper)
  • no printer output (e.g. paper jams or printer runs out of paper)

Refunds will NOT be issued for:

  • instances of user error —e.g. a job is sent with the incorrect formatting, orientation or printer settings
  • unused printing credits – printing credits are non-refundable.

To apply to have printing credits refunded, follow the steps below.

  1. Go to: https://papercut.sheridanc.on.ca/user and log-in with your Sheridan credentials. You will see the PaperCut Summary screen.
    PaperCut Summary Screen

  2. Click the link Recent Print Jobs in the left-side navigation bar. You will see a list of your recent print jobs. In the Status column, Click the link [request refund] for the job that you want credits refunded.
    recent print jobs

  3. The refund page will present a summary of the job details. In the Refund Details section, select whether you are applying for a full or partial refund. If applying for a partial refund, enter the amount you would like refunded. Enter a reason for your refund request - e.g. poor output quality; mangled output; etc. Click the Send button when done.
    Refund Screen

  4. After submitting the refund request, you'll note that the status associated with that job will be updated to Refund Pending. All refund requests will be reviewed and will be processed within 48 business hours.
    refund pending