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PeopleSoft CRM (Customer Relationship Management)

Available to: authorized Sheridan employees

Requirements: Must be a Sheridan employee. Users must accept and adhere to the standards set forth in Sheridan's Acceptable Use Policy.

PeopleSher CRM is a system that is used by various areas of Sheridan to gather, process and analyze information about their customers. Some of its current applications include:

  • the Office of the Registrar uses CRM to gather information about prospective students; and to track issues for applicants, students and alumni who require support from Records Specialists or the Tech Team.

  • the IT Service Desk uses CRM to manage requests for service and support

  • the Student Advisement Centre uses CRM to manage student interactions

  • Sheridan athletics uses CRM to manage memberships and control access to campus recreation facilities

  • Joint Occupational Health & Safety uses CRM to manage details about safety inspections

Hours of Availability

PeopleSher CRM is normally available 24 hours a day, 7 days a week. Occasionally this system must be taken offline for system maintenance.

How Do I Get Access?

Requesting Access

Users who require access to this system will need their manager or manager’s designate to request access by contacting the IT Service Desk.

Accessing PeopleSher CRM

PeopleSher CRM can be accessed via the AccessSheridan portal page – the link is titled CRM Support.

Support

For assistance with technical or access issues, contact the IT Service Desk.