sheridan
Sheridan onecard

Frequently Asked Questions

About onecard

Why do I need a onecard?

Your onecard is your official photo identification and access card for Sheridan. This card serves many functions and can provide you with access to a wide variety of services. The benefits associated with this card include savings, convenience, flexibility and security.

How do I get a onecard?

Follow the links below for details on getting your onecard. If you are a registered student, faculty or staff member, you will be issued your first card at no charge*.

* there is a $5 sitting fee for photos taken at the onecard office. Photo uploads are free.
** for students at HMC campus only

Is there a charge for the onecard?

Your first onecard is free, if you upload your own photo. If it is lost, stolen or damaged there will be a $25 replacement fee.


onecard Services

What is the onecard used for?

The onecard is one of the most important pieces of identification you will have while at Sheridan.

  • The onecard is your ID card, required for many purposes on campus (exams, access to the Sheridan shuttle bus, etc.).

  • The onecard gives you discounts on the GO transit (with sticker).

  • The onecard is flexible and convenient – use it for payment at participating campus locations. You can make deposits on your onecard 24/7 by using on-line debit on the secure site located at oneweb.sheridancollege.ca. In-person top-ups can be made, using debit card* only, at any of the onecard office locations during normal business hours. Deposits are hassle and worry free.

  • The onecard is safe - if your card is lost or stolen, your account balance is protected from the time you report your card missing at the onecard office. You can also deactivate your card immediately by logging onto oneweb.sheridancollege.ca and selecting the “Account” link.

  • The onecard can help you budget – manage your funds by using the many features provided on oneweb.sheridancollege.ca such as transaction history, account balances and more.

* all Canadian debit cards are accepted for in-person top-ups

Is there a meal plan associated with the onecard?

There is not a traditional meal plan associated with the onecard, however, you and your family and friends can add funds to your onecard online* 24/7 or in our office during business hours to pay for food purchases on campus. Please visit oneweb.sheridancollege.ca to add funds on-line.

* Never share your Sheridan username and password. If you have family or friends who want to contribute to your onecard balance, have them follow the "Parental Deposit" link located on the log-in page. They will need to know your student ID # and date of birth.

Where can I use my onecard?

You can use your card at participating locations on campus. Please see Using onecard for Payment for a list of participating locations.

Is my onecard a bus pass?

Yes and no. Your onecard is used to verify your identity as a Sheridan student or employee when using Sheridan's free intercampus shuttle bus. Your onecard does not give you free access to local city transit or GO transit. However, the onecard office will provide you with a sticker for your card that will provide you with discounts when using GO transit.


onecard Funds and Balances

How do I check my account balance and/or add funds?

Balances and transactions can be viewed by logging in at oneweb.sheridancollege.ca and selecting the “Financial” link.

I heard there are two different onecard account types - how are they different?

Currently there are two separate account balances and top-up procedures associated with each student's onecard. There is one account and process associated with printing and another account and process for general purpose transactions (e.g. bookstore or cafeteria transactions).

Funds deposited into your Cash account (aka Flex account) can be used as payment for any onecard transaction, including printing.

Funds deposited into your Printing Account (aka PaperCut account) can only be used for printing.

We recommend you top-up your Cash account as it offers you the most flexibility. For details about account types and top-up procedures see Add Funds to your onecard.

If I add funds to my PaperCut account where can these funds be used?

Funds added to your Papercut account can only be used for printing, photocopying and scanning at the multifunction devices.

Who can add funds to my onecard?

Family and friends can add funds to any Sheridan onecard by visiting oneweb.sheridancollege.ca and using the Parental Deposit link. She/he will require the student's date of birth and student number to deposit funds. Those who wish to add funds to a student’s onecard can also call the office at 905-845-9430 ext. 5559 for assistance in making a deposit.

What happens if I still have funds on my onecard at the end of the term or when I leave Sheridan?

Funds Remaining on General Purpose Cash Accounts

Funds remaining on your general purpose cash account (aka Flex account) at the end of the academic term will automatically roll over to the next term. If you are leaving Sheridan or graduating, you may request a refund at the end of the term. All refund requests are subject to a $50 processing fee. To apply for a refund, visit the onecard office.

Funds Remaining on PaperCut Printing Accounts*

If you have any funds remaining on your PaperCut account when you leave Sheridan, the following applies:

Balances of $5 or more
One year after the student’s final course or term completes, any balance of $5 or greater remaining in a student's PaperCut account will be credited to the student’s financial account, viewable via myStudent Centre.

Balances less than $5
A balance of less than $5 will automatically be transferred to the Sheridan Student Bursary Fund.

* Any credits remaining from a student's initial $5 starting balance are non-refundable and non-transferable.

Can my onecard go into a negative balance?

Yes, it it possible for your account to go into a negative balance if the system is "off-line". Under normal circumstances, the system will not allow a transaction to go through if there are not enough funds in your account. More details about "off-line" system status are available under the onecard Troubleshooting section of this FAQ.

What's with the $5 credit for new students?

New students will receive a one-time credit of $5 added to their onecard for printing purposes only. This amount plus any funds you have added to your onecard will be displayed on the printer when you release a print job.


onecard Troubleshooting

What if my onecard doesn't work?

Bring your card to the onecard Office.

I can't upload my photo. What should I do?

New students: to upload a photo please ensure you have paid or deferred your fees then wait 2-3 business days before you upload your photo.

International Students: please ensure you have shown your study permit to the international office then wait 2-3 business days before you upload your photo.

New Employees
: please ensure your manager or program coordinator has completed the New Employee Fast Track process. Once that has been done the onecard office will notify your manager–after which time you will be able to upload your photo.

What if I lose my onecard?

If your card is lost or stolen, you can come into the onecard office during normal business hours to have it deactivated. To deactivate your card immediately, visit oneweb.sheridancollege.ca and select the “Account” link and use the 'Deactivate Card' feature. Once deactivated, obtain a replacement card by bringing one piece of valid government-issued photo I.D. (e.g. driver's license, passport) to the onecard office. A new card will be issued to you for a $25 replacement fee. Fee payment is by debit only.

What does it mean if the system is off-line?

Periodically the onecard system may go down and will run off-line. "Off-line” means transactions can still occur as the system is set to allow a limited number of transactions to still occur while in "off-line" mode. Once the onecard system comes back online, it adds up all of the transactions or purchases you have made and charges them against your onecard. If there is not enough money on your onecard to cover the purchases your account goes into a negative balance. Once back online, should your account be in a negative balance, no further purchases will be allowed until funds have been deposited back on to your account.

The onecard office checks for negative balances on a regular basis and will attempt to advise you of the situation via email, using your Sheridan email account. However you are responsible to be aware of your account balance, and are responsible for any spending into the negative. If you do not repay the amount due, the onecard office may transfer the outstanding balance to your Sheridan student account for collection.

How do I access my onecard account online?

Visit oneweb.sheridancollege.ca and login with your Sheridan username and password.