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Desktop Phone Registration Issues: Cisco Model 8945

[Oct. 14, 2014] Please note that upon restoring our telephony services at the Trafalgar data centre following the transfer switch work this weekend we have discovered that approximately 300 desk phones have not successfully registered with the call manager service. The majority of these desk phones are located at the Davis campus, although all campus locations may be affected.

Upon investigation we have determined that the phones are attempting to upgrade their firmware and the upgrade process fails in some cases. The model affected is the Cisco 8945 desk phone (see picture).

Problem Details

Problem Solution

If you have any questions or concerns, send email to servicedesk@sheridancollege.ca.