sheridan
Mobile Computing

Mobile Computing Support

email

Phone

  • Brampton: 905-459-7533 ext. 2150
  • Mississauga: 905-845-9430 ext. 2150
  • Oakville: 905-845-9430 ext. 2150

Mobile Computing students and faculty have access to a wide variety of support resources. In addition to being able to access a growing list of online, self-help tools, you have access to staff professionals at the IT Service Desk.

Click the subject headings below to view support details. If you have further questions or concerns, please contact the IT Service Desk. Please include your Sheridan student number in your email to help us identify you.

Online Support

Service Catalogue pages feature how-to documentation and information about IT services that can assist you in troubleshooting a variety of technology-related issues and help you get the most out of your laptop.

The IT Service Desk

The IT Service Desk is open 5 days a week, Monday - Friday, for phone calls, online chat and in-person drop-ins at Service Desk counter locations.

The Service Desk will provide basic software support for:

  • Academic Software Troubleshooting (see Supported Academic Software for details)
  • Operating System Troubleshooting
  • For hardware, or unsupported software-related problems, you will need to obtain support from your original vendor or a third-party service centre
  • Mobile students are entitled to an emergency laptop loaner.

NOTE: If it is determined that the problem is with your operating system, or corruption due to a virus or conflicting, non-supported applications, you will be responsible for restoring your laptop to its original state which may require re-installation of the Operating System.

Student Computing Responsibilities

It is your responsibility to perform the following actions to prevent system damage and to facilitate repair. Failure to do so may lead to computer problems, loss of network connectivity and a decreased level of support.

Students should:

How to get Software Support

The IT Service Desk will provide basic software support for:

  • Academic Software Troubleshooting
  • Operating System Troubleshooting

NOTE: If it is determined that the problem is with your operating system, or corruption due to a virus or conflicting, non-supported applications, you will be responsible for restoring your laptop to its original state which may require re-installation of the Operating System.

How to get Hardware Support

If you are having problems with your laptop and it is confirmed that the problem is related to hardware, you will be required to take your laptop to its original point of sale or a third party service centre.

Laptop Charge Appeals

Students who wish to dispute laptop charges must complete and submit the laptop charge appeal form.