Change is the addition, modification or removal of anything that could have an effect on IT services. Changes are introduced to realize benefits and reduce service disruptions, defects, and re-work. The purpose of Change Management is to control (but not become bureaucratic) all the changes so we can protect the business, the continuity of our services, and optimize risk.
The establishment of the Change Management process necessitated the development of the governance structure to ensure that appropriate levels of authority are engaged in approving proposed changes.
The Change Advisory Board was founded on August 12, 2015. The CAB's Terms of Reference reflect its mandate, scope and modus operandi.
These brief, light-hearted videos, produced in collaboration with the Sheridan Production House and featuring Sheridan students, looks at the importance of IT Change Management and the role of the Change Advisory Board (CAB).
Introduces the roles of the Change Originator and the Service Owner and explains their responsibilities in the change management process.
Explains the role of the Change Manager and Business Owner.
Highlights the role of CAB and introduces the change categortization and approval processes.
Provides more detail regarding the levels of approval required for different change categories.
Shows the inner workings of a CAB meeting and how changes are dealt with.
Concludes with final thoughts on the CAB meeting.
CAB meetings are held every Wednesday at 10 a.m. unless otherwise indicated.
* accessible to Sheridan employees only
2016-2017 Academic Year
April 5, 2017
March 29, 2017
March 22, 2017
March 15, 2017
March 8, 2017
March 1, 2017
February 22, 2017
February 15, 2017
February 8, 2017
February 1, 2017
January 25, 2017
January 18, 2017
January 11, 2017
January 4, 2017
All meetings are scheduled for one hour and will be conducted via WebEx.
December 21, 2016
December 14, 2016
December 7, 2016
November 30, 2016
November 23, 2016
November 16, 2016
November 9, 2016
November 2, 2016
October 26, 2016
October 19, 2016
October 12, 2016
October 5, 2016
September 28, 2016
September 21, 2016
September 14, 2016
The membership of the CAB is flexible, depending on the change(s) being reviewed, to ensure that there is proper representation of the appropriate technical and business interests. In addition to the standing members referenced below, change originators, service owners and/or the business owners affected by a proposed change are invited to attend CAB.
|Name||Role||Area of Representation|
|Daryl Bakes||Secondary Designate||IT, Support Services|
|Martin de Bernardo||Standing Member||Faculty of Animation, Arts & Design|
|Randy Boden||Supporting Member||IT, Support Services|
|Katherine Budaya-Billard||Standing Member (interim)||IT, Project Management Office|
|Luke Chmilenko||Secondary Designate||IT, Information Security|
|Ian Colquhoun||Standing Member||IT, Cloud Services Group|
|James Duncan||CAB Chair||IT, Cloud Services Group|
|John Fitzgerald||Secondary Designate||IT, Support Services|
|Joshua Fortier||Advising Member†||Security|
|Dayan Ginige||Standing Member||Pilon School of Business|
|Jennifer Hance||Secondary Designate||Library & Learning Services|
|Trevor Hanekamp||Standing Member||IT, Collaborative Technology Group|
|Lingling Jiang||Standing Member||Library & Learning Services|
|Farzana Jiwani||Secondary Designate||Centre for Teaching & Learning|
|Carolyn Judd||Secondary Designate||Facilities Management|
|Julia Kraveca||Supporting Member||IT, Support Services|
|Carla Lewis||Secondary Designate||IT, Project Management Office|
|Ji Yun(Jean) Lu||Standing Member||IT, Information Security|
|Yanfei Ma||Standing Member||Centre for Teaching & Learning|
|Bryan MacFarlane||Standing Member||Office of the Registrar|
|Chad Mansell||Standing Member||Facilities Management|
|Kathleen McAndrew||Secondary Designate||IT, Support Services|
|Kevin McDermott||Secondary Designate||IT, Cloud Services Group|
|Michael Mitchell||Secondary Designate||IT, Collaborative Technology Group|
|Ausim Mobeen||Secondary Designate||IT, Enterprise System Services|
|Martin Nowakowski||Secondary Designate||IT, Infrastructure Solutions Group|
|Stan Padacz||Secondary Designate||IT, Support Services|
|Robert Pearce||Standing Member||Faculty of Applied Science & Technology|
|Rick Ruse||Secondary Designate||Faculty of Animation, Arts & Design|
|Evelyn Shoemaker||Standing Member||IT, Enterprise System Services|
|Bruce Smith||Supporting Member||IT, Associate Vice President|
|Rod Stewart||CAB Meeting Minutes;
|IT, Support Services|
|Stephen Taylor||Standing Member||IT, Infrastructure Solutions Group|
|Stuart Tenn||Secondary Designate||IT, Support Services|
|Joel Thomas||Standing Member||IT, Support Services|
† Advising members have no voting privledges
Cherwell is the software tool used by Sheridan for IT Service Management (ITSM). The CAB utilizes Cherwell to manage change requests.
The video linked below requires the WebEx Network Recording Player for Advanced Recording Format (.arf) files to view. This version, and other WebEx players, can be downloaded from sheridancollege.webex.com. Select Support > Downloads and follow the link under Recorder and Players.
IT Change Manager/Process Owner